IT Customer Service Engineer | Royal Cornwall Hospitals NHS Trust
| Posting date: | 19 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,383 pa pro rata |
| Hours: | Full time |
| Closing date: | 19 May 2024 |
| Location: | Truro, TR1 3LJ |
| Company: | Royal Cornwall Hospitals NHS Trust |
| Job type: | Contract |
| Job reference: | 6198847/156-6198847 |
Summary
Cornwall IT Services (CITS) manages the county wide IT technical infrastructure, data and voice services and device support on behalf of the countywide Cornwall and Isles of Scilly Healthcare community.
CITS are looking for an IT Customer Support Engineer to become a member of a friendly and committed Unified Comms Team. The team provide day-to-day remote support of the communications infrastructure used by the Cornwall and Isles of Scilly NHS community.
The Royal Cornwall Hospital Trust is currently involved in a major project to upgrade its network infrastructure. The work is being carried out by the Unified Communications (UC) team. To assist with this work a vacancy has arisen within the UC team, The work will involve:
• Unboxing and configuration of new equipment
• Physical installation of new equipment including replacing old network access points (aps) that are installed across the Treliske campus (in corridors, offices and clinical areas) – N.B. The are in excess of 1,000 aps to install
• Disposal of old equipment
This work will be undertaken under the direction of other team members but there may be times the post holder may have to work without supervision.
The installation of wireless access points will involve the use of step ladders – for which appropriate training will be given.
The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with
visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million.
We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.
The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles.
Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.
The post holder will assist UC team leader and other UC engineers in the support of the Cornwall and Isles of Scilly NHS communities’ technical infrastructure. This will include configuring equipment under direction and installing wireless access points and other equipment around the Treliske campus.
The installation of wireless access points will involve the use of step ladders – for which appropriate training will be given.
Their responsibilities and duties will include working with and providing support to other engineers within the UC Team, but at times the post holder may have to work without supervision.
This advert closes on Monday 6 May 2024