Case Worker (Contact, Assessment and Resolution Team)
| Posting date: | 19 April 2024 |
|---|---|
| Salary: | £25,628 to £28,326 per year |
| Hours: | Full time |
| Closing date: | 06 May 2024 |
| Location: | Fareham, Hampshire |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | Hampshire County Council |
| Job type: | Permanent |
| Job reference: | HCC616138 |
Summary
As a Case Worker within our Contact, Assessment and Resolution Team (CART) contact centre, you’ll be part of a supportive and friendly team working with other social/health care professionals managing incoming enquiries by telephone, online forms and webchat. Your strong, compassionate communication skills will be essential as you assess residents’ needs and provide them with support and guidance to maximise their wellbeing. Using strengths-based practice, you'll focus on what a person can do, whilst finding innovative, alternative community resources to meet their needs.
Take a look at our Candidate Pack for more information about the role, team and our values. The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values, in your application.
Your proven track record in administration and strong organisational skills will enable you to manage competing demands. You’ll also need excellent IT skills and embrace full use of digital technology to effectively support your work.
Joining us as a Case Worker can lead to a fantastic career in Adults’ Health and Care. Our experienced Case Workers can be considered for our Occupational Therapy apprenticeship scheme, which is currently run by UWE Bristol, or our Social Work apprenticeship scheme, which is currently run by the University of Winchester, leading to a career as a qualified Occupational Therapist or Social Worker.
We understand the demands and emotional challenges of the job and provide our teams with a safe and supportive working environment, offering regular supervision, mentoring and Continuous Professional Development opportunities, alongside a competitive benefits package
Values Based Recruitment
We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack
Additional Information:
Find out more about Working with us in Adults’ Health and Care, including our benefits and the recruitment process.
Vetting Requirements:
This post is subject to a Criminal Records Check.
Contact Details for an Informal Discussion:
For general enquiries contact care.careers@hants.gov.uk. For an informal chat about the role contact Danniella Clark, Business Support Operations Manager, on danniella.ward@hants.gov.uk.
Take a look at our Candidate Pack for more information about the role, team and our values. The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values, in your application.
Your proven track record in administration and strong organisational skills will enable you to manage competing demands. You’ll also need excellent IT skills and embrace full use of digital technology to effectively support your work.
Joining us as a Case Worker can lead to a fantastic career in Adults’ Health and Care. Our experienced Case Workers can be considered for our Occupational Therapy apprenticeship scheme, which is currently run by UWE Bristol, or our Social Work apprenticeship scheme, which is currently run by the University of Winchester, leading to a career as a qualified Occupational Therapist or Social Worker.
We understand the demands and emotional challenges of the job and provide our teams with a safe and supportive working environment, offering regular supervision, mentoring and Continuous Professional Development opportunities, alongside a competitive benefits package
Values Based Recruitment
We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack
Additional Information:
Find out more about Working with us in Adults’ Health and Care, including our benefits and the recruitment process.
Vetting Requirements:
This post is subject to a Criminal Records Check.
Contact Details for an Informal Discussion:
For general enquiries contact care.careers@hants.gov.uk. For an informal chat about the role contact Danniella Clark, Business Support Operations Manager, on danniella.ward@hants.gov.uk.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.