Service Delivery Manager
| Posting date: | 18 April 2024 |
|---|---|
| Salary: | £32,000.00 per year |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 17 May 2024 |
| Location: | Wallingford, OX10 6AA |
| Company: | Sodexo Ltd |
| Job type: | Permanent |
| Job reference: | SDX/TP/RF-010124-FY24V2 |
Summary
We are currently seeking a dedicated and experienced individual to join our team as the Service Delivery Manager at one of our Government Defence contracts which delivers catering, retail, and leisure facilities to the Armed Forces. As a key member of our organisation, you will play a pivotal role in delivering excellence in our services while representing our company values.
What we are Offering
- Salary up to £32,000, depending on experience.
- Eligible for flexible benefits.
- Permanent fulltime contract.
- Site based role – you will need to be able to reliably commute to and from RAF Benson.
- Please view our attached benefits guide to see everything we have to offer.
Your Role as the Service Delivery Manager
As the Service Delivery Manager, you'll prioritize fostering strong relationships with clients, customers, and colleagues by ensuring exceptional guest services. You'll collaborate with unit managers to coordinate service activities, handle cash takings, reconcile collections, and investigate discrepancies. Banking, accounting, and inventory management are key duties, along with placing supply orders and conducting stocktaking. Safety is a priority, and you'll lead safety initiatives, conduct training, and ensure compliance with health and safety protocols.
Maintaining cleanliness, hygiene standards, and professional work areas is essential. Resource management, including equipment, materials, and labour, falls under your purview. You'll promptly report incidents, manage faulty equipment, and monitor service partner performance. Confidentiality and compliance with data protection regulations are integral. Adhering to service level agreements and contractual terms, you'll strive to enhance service quality, meet client expectations, and optimize budgetary control. You'll oversee service partner operations, support administrative functions, assist visitors, and fulfil other directives as needed. Overall, your role encompasses a wide range of tasks aimed at delivering exceptional service while upholding standards and meeting business objectives.
Please see the attached job description for a more detailed list of the main responsibilities.
The Ideal Candidate
The ideal candidate would possess the following:
Essential:
- Management experience in soft FM service industry.
- People management skills, including HR functions.
- Strong numerical, interpersonal, and communication skills.
- Knowledge of health & safety and food safety.
- Ability to make independent decisions and work within a team.
- Attention to detail and adherence to standards.
- Analytical problem-solving and innovation implementation.
Desirable:
- Familiarity with Kronos and UDC Payroll.
- Health and Safety qualification (IOSH managing safely).
- Food safety qualification (CIEH level 3).
Whilst the ideal candidate would fit into the above points, we would implore applicants with the relevant transferrable skills to apply for this role, as you may still be a great fit!
Why Join Us?
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.