Senior Trust Medical Secretary
| Posting date: | 18 April 2024 |
|---|---|
| Salary: | £25,147.00 to £27,596.00 per year |
| Additional salary information: | £25147.00 - £27596.00 a year |
| Hours: | Full time |
| Closing date: | 06 May 2024 |
| Location: | Norwich, NR4 7UY |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9234-24-0564 |
Summary
Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquires from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to complex enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns, needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients. To sensitively provide and receive complex information using tact and adapting communication style to meet the needs of individual levels of understanding. Recognise the importance of individual rights in accordance with legislation, policy and procedures. Attend to all communications, for example, emails, faxes, investigation results on a daily basis. Use judgement to undertake a preliminary assessment of content to determine the appropriate course of action and the priority for the consultants/clinical teams attention. Accurately transcribe all correspondence by touch typing from audio / digital dictation or shorthand using knowledge of medical terminology. Generate routine and non-routine correspondence independently. Assist patients and their carers by arranging translation/interpretation facilities. Demonstrate and maintain knowledge and understanding of Trust RTT policy. Update RTT in accordance with Trust guidelines and ensure accurate patient pathways, investigating and correcting errors as required. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases. Complete the Tertiary referral proforma/template for internal/external referrals as per Trust policy. Promptly action clinical investigations, results and outcomes. Utilise Trust reports to service and administer waiting lists, which may include outpatient, inpatient, diagnostic and waiting lists where relevant. Book patients from waiting lists and update associated booking systems (eg ORSOS, ARIA etc) in line with departmental requirements and in line with the Trust RTT Policy. Utilise outpatient and inpatient PTLs to track patients through pathway. Arrange urgent admissions direct from clinic and ambulatory care areas, contacting the patient and liaising with ward/theatre/clinics as required. Organise and support higher level meetings, such as divisional/directorate/governance meetings, on behalf of Clinical Director or other senior staff, including attending to take formal minutes as necessary. Please see the attached job description for full details.