Passenger Assistant
| Posting date: | 18 April 2024 |
|---|---|
| Salary: | £22,366 per year, pro rata |
| Hours: | Part time |
| Closing date: | 02 May 2024 |
| Location: | Manchester, Greater Manchester |
| Remote working: | On-site only |
| Company: | Manchester City Council |
| Job type: | Permanent |
| Job reference: | 3417 |
Summary
Previous unsuccessful applicants need not apply
This role is subject to -
- Proof of Manchester Residency – to check if you fall under the Manchester City Council boundary please visit - https://www.gov.uk/find-local-council
- DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request.
You will:
- support passengers in their care for the duration of the journey to and from a place of education;
- address behavioural instances by where passengers could become distressed, disruptive, or dangerous to fellow passengers;
- Report instances of driver behaviour or performance that do not meet the required standards;
- Diffuse situations where a parent/carer is unhappy with the service their child is receiving;
- Work with the driver to safely drop off a child when the parent/carer does not appear to be at home to welcome the child;
- Be confident in the use of any technology supplied by the Home to School Transport Team, such as smartphones and use this in line with Council policy.
The role holder will undertake training relevant to the role when required, including annual refresher training.
Hours of Work:
This appointment will be on the basis of a contracted 16 hour working week term time only. Your normal working week is 3.2 hours per day, Monday – Friday, with the ability to work flexibly depending on the needs of the service. This is term time only. You are contracted for 38 weeks per year plus an additional 35 hours to attend 5 paid training days per year (dates pre-confirmed as early as possible).
The Team - Home to School Transport
The Council has a duty to promote the use of sustainable travel and transport between home and school. This includes promoting healthy, sustainable and safe travel solutions; actively engaging and promoting good outcomes for all children; supporting children and young people to attend school regularly; working in partnership with parents and carers to support them with their legal responsibility to ensure that their children attend school; and promoting independent travelling for children and young people wherever possible, taking account of their age and needs.
About the Candidate
We are looking for people with:
- Great communication skills, the ability to adapt different styles to suit the audience and situation.
- Customer service skills to meet demanding customer needs.
- Good planning and organising skills to provide work on time, to the required standard and capable of planning a range of simple tasks.
You should be confident solving problems and making decisions with the ability to interpret rules/guidelines and know when something needs to be referred to your manager.
Good literacy and numeracy skills and the ability to work as a team; a commitment and ability to work with colleagues and managers across boundaries to deliver service excellence.
This role is subject to -
- Proof of Manchester Residency – to check if you fall under the Manchester City Council boundary please visit - https://www.gov.uk/find-local-council
- DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request.
You will:
- support passengers in their care for the duration of the journey to and from a place of education;
- address behavioural instances by where passengers could become distressed, disruptive, or dangerous to fellow passengers;
- Report instances of driver behaviour or performance that do not meet the required standards;
- Diffuse situations where a parent/carer is unhappy with the service their child is receiving;
- Work with the driver to safely drop off a child when the parent/carer does not appear to be at home to welcome the child;
- Be confident in the use of any technology supplied by the Home to School Transport Team, such as smartphones and use this in line with Council policy.
The role holder will undertake training relevant to the role when required, including annual refresher training.
Hours of Work:
This appointment will be on the basis of a contracted 16 hour working week term time only. Your normal working week is 3.2 hours per day, Monday – Friday, with the ability to work flexibly depending on the needs of the service. This is term time only. You are contracted for 38 weeks per year plus an additional 35 hours to attend 5 paid training days per year (dates pre-confirmed as early as possible).
The Team - Home to School Transport
The Council has a duty to promote the use of sustainable travel and transport between home and school. This includes promoting healthy, sustainable and safe travel solutions; actively engaging and promoting good outcomes for all children; supporting children and young people to attend school regularly; working in partnership with parents and carers to support them with their legal responsibility to ensure that their children attend school; and promoting independent travelling for children and young people wherever possible, taking account of their age and needs.
About the Candidate
We are looking for people with:
- Great communication skills, the ability to adapt different styles to suit the audience and situation.
- Customer service skills to meet demanding customer needs.
- Good planning and organising skills to provide work on time, to the required standard and capable of planning a range of simple tasks.
You should be confident solving problems and making decisions with the ability to interpret rules/guidelines and know when something needs to be referred to your manager.
Good literacy and numeracy skills and the ability to work as a team; a commitment and ability to work with colleagues and managers across boundaries to deliver service excellence.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.