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Community Central Booking Clerical Officer
| Posting date: | 18 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,383 per annum |
| Hours: | Full time |
| Closing date: | 18 May 2024 |
| Location: | Ashton-under-Lyne, OL6 6NG |
| Company: | Tameside and Glossop Integrated Care NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6210376/245-ADM2CA-04-24 |
Summary
A Vacancy at Tameside and Glossop Integrated Care NHS Foundation Trust.
Community Central Booking Clerical Officer
Band 2 - 37.5 hours per week
Across Tameside and Glossop we are working to integrate our services through the Care Together programme. The establishment of a Community Central Booking (CCB) team is a key component of this programme and we are currently looking for an enthusiastic individual to join the administration team. The CCB simplifies access to our community services for our patients, service user and colleagues and it is in place to provide ‘one point of access, one team & one telephone number’. As an administration service, we provide effective support to clinical services so that it meets our patients and service’s needs. The support consists of managing referrals, booking appointments and dealing with general day to day enquiries.
The Community Central Booking Team is a call centre environment and operates between the hours of 8.00am and 5.00pm, Monday to Friday. The service is based at Crickets Lane Clinic, Ashton-under-Lyne.
To be the first point of contact for patients and service users making an initial contact to the Community Central Booking team regarding Community Health matters.
To use the inpatient data system package to book patient appointments.
To provide a service that offers re-direction (to other services), information, advice and simple provision to members of the public and other agencies at point of contact.
We are looking for individuals who have a passion for providing excellent customer service. You will also have a flair for telephone communication and enjoy working in a fast paced environment. Applicants should be excellent communicators with good telephone skills as a large percentage of this role will be spent liaising with service users and patients via the telephone. Applicants must also have the ability to deal with the general public on a daily basis and have a positive approach to customer care.
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
• Safety
• Care
• Respect
• Communication
• Learning
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ people & Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
To deal with all enquiries in an efficient, polite and courteous manner providing a caring, compassionate, helpful service to patients, staff and the general public.
To input or amend demographic and personal patient details using the EMIS PAS to provide the Trust with an up to date record of patient activity and information.
To manage and monitor the referral and booking system for a variety of community services ensuring referrals received are booked in a timely manner as per agreed guidance.
To complete any necessary information or documentation on EMIS to allow for referrals and appointments to be made.
To use the inpatient data system package to book patient appointments and follow-up appointments
Send out appointment letters for individual services, if required and appropriate, which is mutually convenient for the patient and within agreed wait time.
Contact patients by telephone to offer short notice/late availability appointments, update the EMIS PAS system and advise the appropriate departments/clinics.
Undertake the effective management of Patient Tracking Lists (PTL’s) and interpret information and process chronologically in accordance with the Trust’s Access policy.
To provide simple information and advice to members of the public and other agencies in order to help resolve their queries.
Inform Supervisor if there is no clinic capacity to accommodate patients within required wait time.
Arrange interpreters for patients as required.
Good communication skills to deal with regular enquiries through a range of media (e.g. email, referral, over the telephone) and to be able to manage all these in a sensitive and caring manner.
To communicate verbally and non-verbally to deal with enquiries from service users/relatives, members of the public and outside Organisations
To have an awareness of communication difficulties i.e. language, hearing and sight impaired service users and to be able to work effectively with these.
To communicate effectively and maintain good relationships with patients, medical professionals and other departments across the healthcare setting and other outside agencies.
To have the ability to handle occasional aggressive/upset/distressed callers.
Act in a professional and polite manner at all times, maintaining high levels of customer care.
To ensure service users are given appropriate information and direction in relation to the services provided.
Organise and plan own day to day workload or activities in order to meet the demands of the job role.
The post holder is expected to use their initiative where required, but will work within set guidance/algorithms and will have supervision readily available.
Due to the nature of the work, the CCB Clerical Officer must be able to prioritise, as frequent interruptions can be expected from the public and professionals.
The CCB Clerical Officer is the link between the health care/social care professional and patients/service users who utilise the services within community healthcare.
The role of CCB Clerical Officer is not to give medical advice but to refer on to a health care professional or relevant service.
This advert closes on Thursday 2 May 2024
Community Central Booking Clerical Officer
Band 2 - 37.5 hours per week
Across Tameside and Glossop we are working to integrate our services through the Care Together programme. The establishment of a Community Central Booking (CCB) team is a key component of this programme and we are currently looking for an enthusiastic individual to join the administration team. The CCB simplifies access to our community services for our patients, service user and colleagues and it is in place to provide ‘one point of access, one team & one telephone number’. As an administration service, we provide effective support to clinical services so that it meets our patients and service’s needs. The support consists of managing referrals, booking appointments and dealing with general day to day enquiries.
The Community Central Booking Team is a call centre environment and operates between the hours of 8.00am and 5.00pm, Monday to Friday. The service is based at Crickets Lane Clinic, Ashton-under-Lyne.
To be the first point of contact for patients and service users making an initial contact to the Community Central Booking team regarding Community Health matters.
To use the inpatient data system package to book patient appointments.
To provide a service that offers re-direction (to other services), information, advice and simple provision to members of the public and other agencies at point of contact.
We are looking for individuals who have a passion for providing excellent customer service. You will also have a flair for telephone communication and enjoy working in a fast paced environment. Applicants should be excellent communicators with good telephone skills as a large percentage of this role will be spent liaising with service users and patients via the telephone. Applicants must also have the ability to deal with the general public on a daily basis and have a positive approach to customer care.
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
• Safety
• Care
• Respect
• Communication
• Learning
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ people & Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
To deal with all enquiries in an efficient, polite and courteous manner providing a caring, compassionate, helpful service to patients, staff and the general public.
To input or amend demographic and personal patient details using the EMIS PAS to provide the Trust with an up to date record of patient activity and information.
To manage and monitor the referral and booking system for a variety of community services ensuring referrals received are booked in a timely manner as per agreed guidance.
To complete any necessary information or documentation on EMIS to allow for referrals and appointments to be made.
To use the inpatient data system package to book patient appointments and follow-up appointments
Send out appointment letters for individual services, if required and appropriate, which is mutually convenient for the patient and within agreed wait time.
Contact patients by telephone to offer short notice/late availability appointments, update the EMIS PAS system and advise the appropriate departments/clinics.
Undertake the effective management of Patient Tracking Lists (PTL’s) and interpret information and process chronologically in accordance with the Trust’s Access policy.
To provide simple information and advice to members of the public and other agencies in order to help resolve their queries.
Inform Supervisor if there is no clinic capacity to accommodate patients within required wait time.
Arrange interpreters for patients as required.
Good communication skills to deal with regular enquiries through a range of media (e.g. email, referral, over the telephone) and to be able to manage all these in a sensitive and caring manner.
To communicate verbally and non-verbally to deal with enquiries from service users/relatives, members of the public and outside Organisations
To have an awareness of communication difficulties i.e. language, hearing and sight impaired service users and to be able to work effectively with these.
To communicate effectively and maintain good relationships with patients, medical professionals and other departments across the healthcare setting and other outside agencies.
To have the ability to handle occasional aggressive/upset/distressed callers.
Act in a professional and polite manner at all times, maintaining high levels of customer care.
To ensure service users are given appropriate information and direction in relation to the services provided.
Organise and plan own day to day workload or activities in order to meet the demands of the job role.
The post holder is expected to use their initiative where required, but will work within set guidance/algorithms and will have supervision readily available.
Due to the nature of the work, the CCB Clerical Officer must be able to prioritise, as frequent interruptions can be expected from the public and professionals.
The CCB Clerical Officer is the link between the health care/social care professional and patients/service users who utilise the services within community healthcare.
The role of CCB Clerical Officer is not to give medical advice but to refer on to a health care professional or relevant service.
This advert closes on Thursday 2 May 2024