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Inbound Customer Service Advisor - Home Mortgage Services
| Posting date: | 18 April 2024 |
|---|---|
| Salary: | £21,480 per year |
| Hours: | Full time |
| Closing date: | 28 April 2024 |
| Location: | Swindon, Wiltshire |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Nationwide Building Society |
| Job type: | Permanent |
| Job reference: | R00MF00237 |
Summary
As a Telephony consultant you will play a key role handling inbound calls within Nationwide’s Mortgage Services. You will be working within our fast-paced inbound mortgage telephony operation. Our telephony teams are highly skilled and naturally embody customer service, putting our members at the heart of everything they do. If you have the passion to provide an exceptional, memorable and legendary service to our members, then this role is for you.
At Nationwide we openly put our 15 million members at the centre of every decision we make as a business. Every role, no matter what it’s doing, is member focused.
This role is within Home Mortgage Service answering member calls for post completion mortgage accounts. You will discuss a range of services including advocating self-serve through our online services and support the member through their journey.
The role is a full-time position, working 35 hours per week in Home Mortgage Service – Telephony Operation. You will be required to attend the Swindon Office 2 days per week.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, at one of our offices. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
About you
We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our members are made up of so many different kinds of people and we want our employees to be just as diverse. Are you someone who really does want to make a difference for our members?
Skills we require:
Be competent in using differing IT systems.
Have experience working in an inbound call centre environment or face to face customer service Thrive in a target driven environment
Be Customer focussed, a quick learner, a good communicator
Work both individually and as part of a team
Be able to show empathy and sympathy using the tone of your voice
We’re also interested in who you are as a person. Why? Because our membership is made up of so many different kinds of people, so we want our employees to be just as diverse. We’d love to hear about:
Your values, and what makes you who you are
How you’d make a difference to our members in this role
At Nationwide we openly put our 15 million members at the centre of every decision we make as a business. Every role, no matter what it’s doing, is member focused.
This role is within Home Mortgage Service answering member calls for post completion mortgage accounts. You will discuss a range of services including advocating self-serve through our online services and support the member through their journey.
The role is a full-time position, working 35 hours per week in Home Mortgage Service – Telephony Operation. You will be required to attend the Swindon Office 2 days per week.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, at one of our offices. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
About you
We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our members are made up of so many different kinds of people and we want our employees to be just as diverse. Are you someone who really does want to make a difference for our members?
Skills we require:
Be competent in using differing IT systems.
Have experience working in an inbound call centre environment or face to face customer service Thrive in a target driven environment
Be Customer focussed, a quick learner, a good communicator
Work both individually and as part of a team
Be able to show empathy and sympathy using the tone of your voice
We’re also interested in who you are as a person. Why? Because our membership is made up of so many different kinds of people, so we want our employees to be just as diverse. We’d love to hear about:
Your values, and what makes you who you are
How you’d make a difference to our members in this role
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.