Customer Service Advisor
| Posting date: | 18 April 2024 |
|---|---|
| Salary: | £18,000 to £25,000 per year |
| Hours: | Part time |
| Closing date: | 18 May 2024 |
| Location: | Whiteley, Fareham |
| Remote working: | On-site only |
| Company: | NEW HORIZONS CONSULTING LTD |
| Job type: | Permanent |
| Job reference: | NH007 |
To apply please contact us on:
01329756273
Summary
We are recruiting for a full-time customer service advisor to join the team at our client's head office based in Fareham. Reporting to the head of department, your overall responsibility will consist of the following: -
• Line share - handle inbound calls and provide a first-class service ensuring that any customer queries are effectively handled
• Manage the company inbox with orders and enquiries and pass to relevant teams.
• Placing orders for materials
• Booking pickups and arranging all deliveries and keeping the customer updated. With ETA's etc
• sales leads are converted, and customer orders are taken efficiently - all the while maintaining a professional and friendly demeanour.
The successful candidate will be able to effectively manage numerous tasks at the same time, in addition to supporting the team with administrative tasks.
You will thrive on working in a fast-paced environment and be able to effectively communicate with customers, colleagues and other key stakeholders for extended periods of time.
Working hours are Monday to Friday, 9am to 5pm.
Key skills, experience and/or qualifications required:
• Excellent I.T skills, specifically in MS excel and outlook
• Customer focused with 'can-do' attitude
• Excellent verbal and written communication skills
Desirable skills, experience and/or qualifications required:
• Experience in a telesales role
• Experience in customer service
• Experience as a receptionist/admin assistant
• Business related qualification (GCSE level minimum)
• Salary: £18,000-£25,000 dependant on experience
• Holiday entitlement 20 days + 8 bank holidays per year
• Company pension
• Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
• Line share - handle inbound calls and provide a first-class service ensuring that any customer queries are effectively handled
• Manage the company inbox with orders and enquiries and pass to relevant teams.
• Placing orders for materials
• Booking pickups and arranging all deliveries and keeping the customer updated. With ETA's etc
• sales leads are converted, and customer orders are taken efficiently - all the while maintaining a professional and friendly demeanour.
The successful candidate will be able to effectively manage numerous tasks at the same time, in addition to supporting the team with administrative tasks.
You will thrive on working in a fast-paced environment and be able to effectively communicate with customers, colleagues and other key stakeholders for extended periods of time.
Working hours are Monday to Friday, 9am to 5pm.
Key skills, experience and/or qualifications required:
• Excellent I.T skills, specifically in MS excel and outlook
• Customer focused with 'can-do' attitude
• Excellent verbal and written communication skills
Desirable skills, experience and/or qualifications required:
• Experience in a telesales role
• Experience in customer service
• Experience as a receptionist/admin assistant
• Business related qualification (GCSE level minimum)
• Salary: £18,000-£25,000 dependant on experience
• Holiday entitlement 20 days + 8 bank holidays per year
• Company pension
• Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
To apply please contact us on: