Support Care Co-ordinator
| Posting date: | 18 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 06 May 2024 |
| Location: | Havant, PO9 1DQ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A5217-24-0008 |
Summary
Administration, Planning and Organisational Duties and responsibilities include: Data entry, processing and recording information in accordance with practice/PCN procedures Co-ordination of internal team activity including meetings, communication, resources Maintaining and reporting on absence and other internal measures Minute taking and meeting records, including action log creation and follow-up. Good knowledge of using MS Excel and other software packages Co-ordinating significant event and other governance reporting and processing, in line with PCN requirements and in collaboration with colleagues in network member practices where appropriate Running clinical record (EMIS) searches and using the output to identify patients who may require support or engagement with health professionals to manage their on-going health needs. Manage own workload to ensure the needs to the individuals who use our services are met, taking the wider needs of the team into consideration Keep working areas tidy and free from obstructions and clutter Contribute to maintaining a positive, supportive culture within the team Any other duties commensurate with this position Patient-facing Work closely with the Core team and with other PCN and primary care professionals to support patient care Undertake person-centred assessments for patients allocated to you and use this understanding to develop individual health and care plans that are important and relevant to the patient. Where necessary, ensure that consultation with appropriate colleagues is undertaken. Ensure that care plan reviews are held within the required time frames. Provide personalised support to individuals/families to support/empower them to be active participants in their (or their family members) care Help patients to manage their needs through answering queries and ensuring patients (and where appropriate their carer/s) have relevant written or verbal information that is understandable to them, to help them make choices about their care; support personal choice while ensuring that individuals understand the accountability of their own actions and decisions Ensure all interactions with patients adhere to the principals of personalised care and are in line with practice/PCN standards and operational policies Support opportunities for patients to build knowledge, skills and confidence (actively minimising dependency) and work in partnership with colleagues to connect patients to relevant community-based care solutions or other services Participate in risk assessments and determine the appropriate course of action, taking into consideration a range of possible options. Where necessary, ensure that consultation with colleagues is undertaken. Ensure that appropriate action is taken to safeguarding adults and children. Analytical and Judgement Have an awareness of your own competencies, knowledge base and experience, and ensure that you practice within this and seek support as required. Review information in a timely fashion and propose actions to progress PCN agreed outcomes and objectives Awareness of safeguarding processes for vulnerable individuals and escalate any concerns promptly. Confidentiality In the course of seeking treatment, patients entrust us with sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder will have access to confidential information relating to patients and their carers and potentially network and practice staff and other healthcare workers. They may also have access to information relating to the network or member practices as business organisations. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the network or member practices may only be divulged to authorised persons in accordance with network policies and procedures relating to confidentiality and the protection of personal and sensitive data Health and Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the network /employing practice Health & Safety Policy, Health & Safety Manual, and Infection Control Policy and published procedures. This will include: Identifying the risks involved in work activities, reporting health and safety hazards and potential risks and undertaking activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the role Undertaking periodic training as appropriate for the role Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with network and practices procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to, and of, the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights Personal and Professional Development The post-holder will participate in any training/development programme implemented by the network and/or member practices as part of this employment, including: Induction programme from both the employing practice and the network Participation in an annual individual performance review, including taking responsibility for maintaining a record of personal and/or professional development Initial and ongoing training required to hold the position of Care Co-ordinator, including Shared Decision-Making learning modules supported by the NHS Personalised Care Institute Annual CPR training/refresher Annual mandatory training as required by the network and member practices. The post-holder is expected to take responsibility for their own development, learning and performance and for demonstrating skills and activities to others undertaking similar work. Quality The post-holder will strive to maintain quality within the surgery and the network, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and suggesting ways to improve and enhance the teams performance Work effectively with staff in other agencies to meet patients/families/ carers needs Effectively manage own time, workload and resources Communication The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively, and in a timely manner, with other team members, colleagues, patients and other agencies Recognise peoples needs for alternative methods of communication and respond accordingly Duties will vary from time to time under the direction of the post holders manager, the network manager and the network clinical directors, dependent on current and evolving workload and staffing levels.