Quality Assurance Specialist
| Posting date: | 18 April 2024 |
|---|---|
| Salary: | £23,000 to £26,000 per year |
| Hours: | Full time |
| Closing date: | 18 May 2024 |
| Location: | TR26 2RT |
| Remote working: | On-site only |
| Company: | Sykes Holiday Cottages Ltd |
| Job type: | Permanent |
| Job reference: | VN1557 |
Summary
Are you a natural at building rapport? Have a talent for problem-solving? or eager to try a new position within a leading name in holiday industry...
Carbis Bay Holidays, part of the Sykes Holiday Cottages family, have the exciting opportunity for a Quality Assurance Specialist to join our bustling St Ives teams!
In return for your hard-work, we can ensure you join a vibrant, inclusive work culture, make the most of fantastic career progression opportunities and make the most of our standout company benefits!
Paying a salary between £23,500 and £26,000 / 37.5 hours per week / Monday to Saturday (with two days off in the week)
Plus access to our annual STIP scheme up to 10% of your salary
️ 33 days annual leave including bank holidays
Plus an additional day off for your Birthday
Plus an additional two volunteering days per year
Enhanced maternity and paternity policy
Inclusive and supportive work environment
✨ Employee discounts and benefits with your wellbeing at the centre
Opportunities for career progression, personal development and opportunities to be recognised
Comprehensive training and development programs to set you up for success
Study support for additional qualifications, courses and accreditations
Numerous dedicated wellbeing initiatives and access to 24/7 mental health support
Joining us as a key player during our busy booking season you will ensure we deliver a exceptional experience to our Owners across both Carbis Bay Holidays and Cornish Cottage Holidays, all the while instilling trust and efficiency along the way!
Liaising directly with Owners across our portfolio, your aim will be to ensure excellent quality of our properties, organising and completing annual quality inspection visits, carrying out quality and compliance visits, making suggestions on upgrades to Owners to better their property performance.
You will speak directly with Owners on a regular basis to review and update descriptions, review photos and suggest updates to ensure properties meet or exceed customer expectations.
Showcasing your talent in problem-solving and rapport building, this is the perfect opportunity for those looking to make a real difference for our Owners, whilst contributing to creating unforgettable holiday experiences or our Customers!
A full, clean driving licence is essential as part of this role, as well passionate problem solvers, team players and enthusiastic individuals with excellent communication skills.
Whilst experience in a similar role is advantageous, we will provide everything you need to succeed, training you up within our bustling team and supporting you every step of the way!
All we ask if you have the following:
- Proven customer service experience
- Excellent communication skills – both written and verbal
- Strong Organisational skills
- Great attention to detail
- Excellent rapport building skills
- IT literate – Microsoft Word, Excel, Outlook
- Full clean driving licence
Although standouts will also have:
- Good knowledge of the local are
- Experience within the self-catering/hospitality Industry
- Experience working within a quality environment
- Knowledge of Industry legislation
- Interior design knowledge
If you are actively seeking your next career challenge, keen to join a diverse, exciting team, or want to grow your career within an industry leader, we welcome you to get in touch or apply!
Carbis Bay Holidays, part of the Sykes Holiday Cottages family, have the exciting opportunity for a Quality Assurance Specialist to join our bustling St Ives teams!
In return for your hard-work, we can ensure you join a vibrant, inclusive work culture, make the most of fantastic career progression opportunities and make the most of our standout company benefits!
Paying a salary between £23,500 and £26,000 / 37.5 hours per week / Monday to Saturday (with two days off in the week)
Plus access to our annual STIP scheme up to 10% of your salary
️ 33 days annual leave including bank holidays
Plus an additional day off for your Birthday
Plus an additional two volunteering days per year
Enhanced maternity and paternity policy
Inclusive and supportive work environment
✨ Employee discounts and benefits with your wellbeing at the centre
Opportunities for career progression, personal development and opportunities to be recognised
Comprehensive training and development programs to set you up for success
Study support for additional qualifications, courses and accreditations
Numerous dedicated wellbeing initiatives and access to 24/7 mental health support
Joining us as a key player during our busy booking season you will ensure we deliver a exceptional experience to our Owners across both Carbis Bay Holidays and Cornish Cottage Holidays, all the while instilling trust and efficiency along the way!
Liaising directly with Owners across our portfolio, your aim will be to ensure excellent quality of our properties, organising and completing annual quality inspection visits, carrying out quality and compliance visits, making suggestions on upgrades to Owners to better their property performance.
You will speak directly with Owners on a regular basis to review and update descriptions, review photos and suggest updates to ensure properties meet or exceed customer expectations.
Showcasing your talent in problem-solving and rapport building, this is the perfect opportunity for those looking to make a real difference for our Owners, whilst contributing to creating unforgettable holiday experiences or our Customers!
A full, clean driving licence is essential as part of this role, as well passionate problem solvers, team players and enthusiastic individuals with excellent communication skills.
Whilst experience in a similar role is advantageous, we will provide everything you need to succeed, training you up within our bustling team and supporting you every step of the way!
All we ask if you have the following:
- Proven customer service experience
- Excellent communication skills – both written and verbal
- Strong Organisational skills
- Great attention to detail
- Excellent rapport building skills
- IT literate – Microsoft Word, Excel, Outlook
- Full clean driving licence
Although standouts will also have:
- Good knowledge of the local are
- Experience within the self-catering/hospitality Industry
- Experience working within a quality environment
- Knowledge of Industry legislation
- Interior design knowledge
If you are actively seeking your next career challenge, keen to join a diverse, exciting team, or want to grow your career within an industry leader, we welcome you to get in touch or apply!
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.