Customer Service Co-Ordinator
| Posting date: | 18 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £23,923.33 |
| Hours: | Full time |
| Closing date: | 18 May 2024 |
| Location: | Coventry |
| Company: | Millbrook Group Ltd |
| Job type: | Permanent |
| Job reference: | 549 |
Summary
Job Advert
We are currently looking for a Customer Service Coordinator to join the team within our Warwickshire Community Equipment Service
Centre, based in Coventry. Day to day you will handle calls from our service users, family members and healthcare professionals
acting as the first point of contact for any queries or orders regarding our community healthcare equipment. You'll be working as
part of an engaged and motivated team, for a company committed to reward and recognition for a job well done.
As a healthcare equipment provider, Millbrook Healthcare work in partnership with the NHS to supply the necessary equipment and
aids to support people in their day to day life. Our community equipment ranges from simple walking frames and crutches to more
complex equipment such as beds, hoists and pressure care equipment.
The Role:
* Assist and manage incoming calls, answering any queries in a timely and professional manner
* Coordinating orders to be delivered, installed and collected by our Driver Technicians
* Order analysis by checking and identifying any errors made on online orders
* Invoicing and entering of orders via the online system
* General administration that supports daily activities and duties
What are we looking for?
* Strong experience in a similar busy and fast paced office environment
* Relevant telephone based customer service experience
* Good attention to detail and accuracy
* Previous administration and diary management experience
* Professional and confident manner on the telephone and through email
* Competent IT skills with Microsoft Office programmes and ability to learn new systems
What can we offer you?
* An annual salary of £23,923.33
* 40 hours , Sunday to Thursday.
* 33 days holiday (including bank holidays) plus optional 5 days unpaid
* Company Pension Scheme
* Life Assurance
* A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets
Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same.
Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever
possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you
may have and these can then be discussed in more detail if you are successful in your application.
We are currently looking for a Customer Service Coordinator to join the team within our Warwickshire Community Equipment Service
Centre, based in Coventry. Day to day you will handle calls from our service users, family members and healthcare professionals
acting as the first point of contact for any queries or orders regarding our community healthcare equipment. You'll be working as
part of an engaged and motivated team, for a company committed to reward and recognition for a job well done.
As a healthcare equipment provider, Millbrook Healthcare work in partnership with the NHS to supply the necessary equipment and
aids to support people in their day to day life. Our community equipment ranges from simple walking frames and crutches to more
complex equipment such as beds, hoists and pressure care equipment.
The Role:
* Assist and manage incoming calls, answering any queries in a timely and professional manner
* Coordinating orders to be delivered, installed and collected by our Driver Technicians
* Order analysis by checking and identifying any errors made on online orders
* Invoicing and entering of orders via the online system
* General administration that supports daily activities and duties
What are we looking for?
* Strong experience in a similar busy and fast paced office environment
* Relevant telephone based customer service experience
* Good attention to detail and accuracy
* Previous administration and diary management experience
* Professional and confident manner on the telephone and through email
* Competent IT skills with Microsoft Office programmes and ability to learn new systems
What can we offer you?
* An annual salary of £23,923.33
* 40 hours , Sunday to Thursday.
* 33 days holiday (including bank holidays) plus optional 5 days unpaid
* Company Pension Scheme
* Life Assurance
* A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets
Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same.
Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever
possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you
may have and these can then be discussed in more detail if you are successful in your application.