Telephony Team Leader
| Posting date: | 18 April 2024 |
|---|---|
| Salary: | £28,000 to £37,000 per year |
| Hours: | Full time |
| Closing date: | 18 May 2024 |
| Location: | GL50 1HT |
| Remote working: | On-site only |
| Company: | Hooray |
| Job type: | Permanent |
| Job reference: | 39354-45488 |
Summary
Telephony Team Leader
Are you looking for an employer than not only welcomes differences, but celebrates them? Are you solution orientated, with telephony or switchboard system experience? Maybe you have already experienced managing a switchboard team?
Still here? Then keep reading on...
Our client, an ever-growing financial services consultancy, are looking to add a Telephony Team Leader to offer first line support to the business. This client of ours has one of the most generous and competitive benefits packages.
This central operations team offers core support for internal enquires of all natures. You will manage the activities of the central switchboard, resolve queries in a timely manor, while supporting a team of four Telephonists that will look to you to encourage their professional development.
Benefits adapted to you, including...
• 25 days holiday and up to 30 days with holiday trading, with the addition of bank holidays.
• Yearly paid volunteering days.
• Annual bonus.
• Contributions to your sports or gym membership.
• Healthcare cash plan.
What are the day-to-day responsibilities of a Telephony Team Leader?
• Line management for telephonist team, including personal wellbeing, performance management and developing training to support their professional betterment.
• Escalating and resolving issues with key stakeholders.
• Create monthly performance reports, detailing statistics, achievements and challenges of your team.
• Oversight of the email inbox, ensuring all queries get into the right hands while remaining in line with GDPR.
Required Skills and Qualifications for this Telephony Team Leader position?
• Extensive Microsoft Office usage (Outlook, Word and Excel).
• Professional telephone manner is of course essential.
• Ability to be accountable for decision making.
• Track record of managing people, experince within a professional services environment would be highly desirable.
If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV and we promise to get back to you. As champions of diversity and inclusion in the workplace, Hooray commit to reviewing every application we receive with complete fairness and equality.
- Hooray is acting as an agency on behalf of the client for this position.
- Our purpose as a business is to pioneer ethical recruitment for a better working world.
- Hooray is proud to be a corporate member of the REC, the recruitment industry's leading professional body.
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