Multi Trader
| Posting date: | 18 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 18 May 2024 |
| Location: | CR0 2DP |
| Remote working: | On-site only |
| Company: | Chequers Electrical and Building Services Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
Key Responsibilities:
Customer Service
To own and resolve problems.
To promote the Company in a positive manner when dealing with internal and external customers or at any other opportunity.
To respond positively, promptly, and appropriately to all customer requests.
Operations
Co-ordinate labour, equipment, and materials to ensure efficient productivity levels are achieved.
Carry out ad-hoc and regular activity such as projects, reports, audits as required by and to support the Account Manager.
Ensure works are delivered on time and budget.
Ensure you are fully compliant with industry standards, relevant employment legislation, ISO, and company procedures & policies.
Ensure all goods received notes and paperwork are returned to the Response Admin Team in a timely manner.
Use of PDA and Job Tickets raised correctly and in real time
Fill out Standby logs, material orders, vehicle report sheets, policy procedure paperwork.
Ensure the safe, effective use of tools and plant ensuring they are regularly maintained and serviced, and the supervisor is notified of any loss or damage.
Security
To adhere strictly to security policy and procedures as set by the Company.
Communication
Build and maintain excellent working relationships with customers, ensuring continuous good levels of communication.
Support with internal monthly reporting as required and deliver to the Account Manager by set deadlines.
General
Report any contract issues to the Account Manager in a timely manner.
To perform any other reasonable job-related task that may be directed by the Account Manager or senior management of the company as requested.
Health & Safety
Adhere to all Health and Safety Legislation, as laid down by the Company.
Communicate any Health and Safety problems encountered, to relevant line manager promptly completing appropriate paperwork as required.
Inform relevant line manager immediately of any non-compliance, or issues.
Be fully aware of individual and reporting staff’s responsibilities in regard to the Company’s Health and Safety Policy Statement
Ensure sites regulations and Health & Safety policies are adhere to and followed at all times
Inform relevant line manager immediately of any accidents at work and complete paperwork.
To be responsible for the safe use and care of equipment and materials and wear appropriate protective clothing as supplied.
Ensure that Risk Assessments and Method Statements are in place for all work tasks being completed and that any generic RAMS are amended to specific tasks when attending site.
Person specification:
Must possess excellent communication skills in speaking, writing, and even in listening.
Must have good interpersonal attributes. That is to say, the supervisor must be someone that gets along easily with people (easily approachable).
Must be outstanding when it comes to organization and coordination of both humans and their activities
Must display a high level of integrity due to the fact that he/she may be in a position to take care of people’s personal belongings
Excellent decision-making ability is a must-have.
Must be proactive in the line of duty.
Must have the ability and willingness to work as part of a team, and most importantly, lead a team.
Should have a clear understanding of customer service guidelines/principles.
Desirable qualifications/experience:
Previous experience in a similar role
Essential qualifications/experience:
Full, clean driving license.
Able to drive / travel to different sites on a daily basis.
A satisfactory Enhanced DBS disclosure.
Customer Service
To own and resolve problems.
To promote the Company in a positive manner when dealing with internal and external customers or at any other opportunity.
To respond positively, promptly, and appropriately to all customer requests.
Operations
Co-ordinate labour, equipment, and materials to ensure efficient productivity levels are achieved.
Carry out ad-hoc and regular activity such as projects, reports, audits as required by and to support the Account Manager.
Ensure works are delivered on time and budget.
Ensure you are fully compliant with industry standards, relevant employment legislation, ISO, and company procedures & policies.
Ensure all goods received notes and paperwork are returned to the Response Admin Team in a timely manner.
Use of PDA and Job Tickets raised correctly and in real time
Fill out Standby logs, material orders, vehicle report sheets, policy procedure paperwork.
Ensure the safe, effective use of tools and plant ensuring they are regularly maintained and serviced, and the supervisor is notified of any loss or damage.
Security
To adhere strictly to security policy and procedures as set by the Company.
Communication
Build and maintain excellent working relationships with customers, ensuring continuous good levels of communication.
Support with internal monthly reporting as required and deliver to the Account Manager by set deadlines.
General
Report any contract issues to the Account Manager in a timely manner.
To perform any other reasonable job-related task that may be directed by the Account Manager or senior management of the company as requested.
Health & Safety
Adhere to all Health and Safety Legislation, as laid down by the Company.
Communicate any Health and Safety problems encountered, to relevant line manager promptly completing appropriate paperwork as required.
Inform relevant line manager immediately of any non-compliance, or issues.
Be fully aware of individual and reporting staff’s responsibilities in regard to the Company’s Health and Safety Policy Statement
Ensure sites regulations and Health & Safety policies are adhere to and followed at all times
Inform relevant line manager immediately of any accidents at work and complete paperwork.
To be responsible for the safe use and care of equipment and materials and wear appropriate protective clothing as supplied.
Ensure that Risk Assessments and Method Statements are in place for all work tasks being completed and that any generic RAMS are amended to specific tasks when attending site.
Person specification:
Must possess excellent communication skills in speaking, writing, and even in listening.
Must have good interpersonal attributes. That is to say, the supervisor must be someone that gets along easily with people (easily approachable).
Must be outstanding when it comes to organization and coordination of both humans and their activities
Must display a high level of integrity due to the fact that he/she may be in a position to take care of people’s personal belongings
Excellent decision-making ability is a must-have.
Must be proactive in the line of duty.
Must have the ability and willingness to work as part of a team, and most importantly, lead a team.
Should have a clear understanding of customer service guidelines/principles.
Desirable qualifications/experience:
Previous experience in a similar role
Essential qualifications/experience:
Full, clean driving license.
Able to drive / travel to different sites on a daily basis.
A satisfactory Enhanced DBS disclosure.