Senior Retail Manager
| Posting date: | 17 April 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 17 May 2024 |
| Location: | Poole, BH15 1TB |
| Company: | TUI Group |
| Job type: | Permanent |
| Job reference: | 126706-42419542 |
Summary
TUI
Joining the TUI Retail Team as a Senior Retail Manager at our Poole shop, you’ll be responsible for one of our largest stores within the UK&I. You’ll support, develop and lead a large team to become high performing destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
ABOUT THE JOB
- Lead by example and role model company values to inspire your team whilst embracing change and rising to the challenges that this role brings.
- You’ll support and develop a large team to be productive, proactive, sales and customer focused driving sales and profit Instore whilst ensuring they are skilled and able to resolve customer queries and complaints, taking full responsibility and ownership of your team and results.
- You’ll use customer feedback and insight to spot trends, challenge the way we work and find new ways to improve customer satisfaction and demonstrate innovation to grow our business.
- Technology is evolving every day, so is TUI. With access to exceptional tools, your individuality and experience will empower you to effectively coach, develop and manage your team’s performance, establishing elevated standards that boost engagement.
- Drive your team to exceed company sales and service objectives, in Retail we call it ‘Smashing your Targets’ alongside playing a pivotal role ensuring the success of retail initiatives.
ABOUT YOU
- A proven track record for leading an exemplary team of people
- A proven passion for leading by example with high standards and delivering excellent customer service
- confident and fun motivator with the drive to exceed targets and overcome challenges
- Highly skilled to coach, develop and performance manage a large team to be the best version of themselves
- A fair and inclusive management style that understands our people are our most valuable asset
- An organised individual who takes pride in their work and responsibility of their own development
- Confident to balance accounts, comply with company policies and procedures and responsible for managing every aspect of your store
- Flexibility to work variable shift patterns each week which include evenings & weekends in line with customer demand. Shift patterns are normally shared 4 weeks in advance
Joining the TUI Retail Team as a Senior Retail Manager at our Poole shop, you’ll be responsible for one of our largest stores within the UK&I. You’ll support, develop and lead a large team to become high performing destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
ABOUT THE JOB
- Lead by example and role model company values to inspire your team whilst embracing change and rising to the challenges that this role brings.
- You’ll support and develop a large team to be productive, proactive, sales and customer focused driving sales and profit Instore whilst ensuring they are skilled and able to resolve customer queries and complaints, taking full responsibility and ownership of your team and results.
- You’ll use customer feedback and insight to spot trends, challenge the way we work and find new ways to improve customer satisfaction and demonstrate innovation to grow our business.
- Technology is evolving every day, so is TUI. With access to exceptional tools, your individuality and experience will empower you to effectively coach, develop and manage your team’s performance, establishing elevated standards that boost engagement.
- Drive your team to exceed company sales and service objectives, in Retail we call it ‘Smashing your Targets’ alongside playing a pivotal role ensuring the success of retail initiatives.
ABOUT YOU
- A proven track record for leading an exemplary team of people
- A proven passion for leading by example with high standards and delivering excellent customer service
- confident and fun motivator with the drive to exceed targets and overcome challenges
- Highly skilled to coach, develop and performance manage a large team to be the best version of themselves
- A fair and inclusive management style that understands our people are our most valuable asset
- An organised individual who takes pride in their work and responsibility of their own development
- Confident to balance accounts, comply with company policies and procedures and responsible for managing every aspect of your store
- Flexibility to work variable shift patterns each week which include evenings & weekends in line with customer demand. Shift patterns are normally shared 4 weeks in advance