ITSM Team Leader
| Posting date: | 17 April 2024 |
|---|---|
| Salary: | £35,392.00 to £42,618.00 per year |
| Additional salary information: | £35392.00 - £42618.00 a year |
| Hours: | Full time |
| Closing date: | 01 May 2024 |
| Location: | Seaton Delaval, Whitley Bay, NE25 0QJ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9319-24-0532 |
Summary
Lead and manage the Service Desk team, ensuring the delivery of high-quality IT services in line with NHS standards and best practices. Provide effective line management and leadership to the Service Desk team, overseeing their day-to-day operations, and ensuring timely incident resolution, problem management, and service request fulfilment. Foster a customer-centric culture within the team, promoting excellent customer service, efficient communication, and a positive user experience. Collaborate with stakeholders, including IT teams, business units, and end-users, to understand their IT service needs and ensure effective coordination, communication, and alignment of services. Monitor and report on the performance of the Service Desk team, leveraging key performance indicators (KPIs) and metrics to identify areas for improvement and ensure continuous service enhancement To role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the trust. This means demonstrating a consistent leadership style which (a) engages, enables and empowers others (b) uses coaching to promote ownership of learning and quality improvement and (c) facilitates team working and collaboration within teams / departments and across organisational boundaries.