Head of Workshop Control
| Posting date: | 17 April 2024 |
|---|---|
| Salary: | £35,000 to £38,000 per year |
| Hours: | Full time |
| Closing date: | 17 May 2024 |
| Location: | Second Avenue, Zone 2 Deeside Industrial Park, Deeside, CH5 2NX |
| Remote working: | On-site only |
| Company: | eStar Truck and Van Ltd |
| Job type: | Permanent |
| Job reference: | DS/NS/Workshop/0424 |
Summary
We have a fantastic opportunity to join our award winning team here at eStar as Head of Workshop Control, based in our Mercedes-Benz dealership located in Deeside!
This is an important role within the service team and is responsible for controlling the flow of work through the workshop to maximise its utilisation and ensure that Technicians are working efficiently.
We are looking for someone with a technical background, strong organisation skills and a proactive approach to ensure the smooth running of the workshop.
Package Details:
£35,000 - £38,500, depending on experience
Based onsite in Deeside
42.50 hours per week, Monday - Friday, 07:30 - 17:00
23 days’ holiday each year plus bank holidays
Permanent
Bonus scheme
Benefits:
Additional leave
Bereavement leave
Company events
Company pension
Cycle to work scheme
Discounted car scheme
Discounted gym membership
Enhanced maternity leave
Enhanced paternity leave
Free on-site parking
Long service awards
Paid volunteer time
Referral programme
Sick pay
Key Purpose of the Job:
To control the flow of work through the workshop to maximise its utilisation and ensure that technicians are working efficiently
To ensure that all company policies and procedures applicable to their area of responsibility are adhered to at all times
Accountabilities:
Receive job cards from service reception, pre-time each job and allocate work to Technicians
Obtain authorisation for any additional work required either through service reception or by direct contact with customer
Ensure that all warranty items are identified for each job and that parts replaced are labelled, appropriate documentation completed and passed for action
Receive job cards for completed jobs ensuring that work has been completed correctly; time completed jobs so that job costing can be completed, and ensuring all warranty items are highlighted and all associated documentation is completed
Arrange for customer to be informed that vehicle has been completed
Ensure that the image and levels of customer service within the department is in line with Company standards
Schedule all PDI and used car preparation to ensure that sales department requirements are met
Ensure that all special tools and equipment are kept in good order and that repair requirements are addressed
Ensure that the workshop is kept clean and tidy at all times
Ensure that all customer complaints are dealt with both speedily and effectively
Supervision of the team to ensure that designated duties are performed correctly, highlighting any improvement areas to their immediate supervisor
Identify training requirements for workshop team and Technical Specialists
Ensure that within their area of operation all Company and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, vehicle and consumer legislation, fire, health and safety etc. are adhered to
Handle all internal and external customers and suppliers with courtesy and ensure the Mercedes-Benz experience is delivered to all contacts at all times
Skills and Competencies Required:
Previous experience as a Senior Technician
Strong technical background
Full understanding of Standard Text Times and Warranty procedures
Enthusiasm to deliver the Mercedes Benz customer experience
Strong administration skills
Strong organisation skills
Ability to work effectively within a team environment
Flexible approach to work and adaptable to thrive in a changing environment
IT literate
This is an important role within the service team and is responsible for controlling the flow of work through the workshop to maximise its utilisation and ensure that Technicians are working efficiently.
We are looking for someone with a technical background, strong organisation skills and a proactive approach to ensure the smooth running of the workshop.
Package Details:
£35,000 - £38,500, depending on experience
Based onsite in Deeside
42.50 hours per week, Monday - Friday, 07:30 - 17:00
23 days’ holiday each year plus bank holidays
Permanent
Bonus scheme
Benefits:
Additional leave
Bereavement leave
Company events
Company pension
Cycle to work scheme
Discounted car scheme
Discounted gym membership
Enhanced maternity leave
Enhanced paternity leave
Free on-site parking
Long service awards
Paid volunteer time
Referral programme
Sick pay
Key Purpose of the Job:
To control the flow of work through the workshop to maximise its utilisation and ensure that technicians are working efficiently
To ensure that all company policies and procedures applicable to their area of responsibility are adhered to at all times
Accountabilities:
Receive job cards from service reception, pre-time each job and allocate work to Technicians
Obtain authorisation for any additional work required either through service reception or by direct contact with customer
Ensure that all warranty items are identified for each job and that parts replaced are labelled, appropriate documentation completed and passed for action
Receive job cards for completed jobs ensuring that work has been completed correctly; time completed jobs so that job costing can be completed, and ensuring all warranty items are highlighted and all associated documentation is completed
Arrange for customer to be informed that vehicle has been completed
Ensure that the image and levels of customer service within the department is in line with Company standards
Schedule all PDI and used car preparation to ensure that sales department requirements are met
Ensure that all special tools and equipment are kept in good order and that repair requirements are addressed
Ensure that the workshop is kept clean and tidy at all times
Ensure that all customer complaints are dealt with both speedily and effectively
Supervision of the team to ensure that designated duties are performed correctly, highlighting any improvement areas to their immediate supervisor
Identify training requirements for workshop team and Technical Specialists
Ensure that within their area of operation all Company and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, vehicle and consumer legislation, fire, health and safety etc. are adhered to
Handle all internal and external customers and suppliers with courtesy and ensure the Mercedes-Benz experience is delivered to all contacts at all times
Skills and Competencies Required:
Previous experience as a Senior Technician
Strong technical background
Full understanding of Standard Text Times and Warranty procedures
Enthusiasm to deliver the Mercedes Benz customer experience
Strong administration skills
Strong organisation skills
Ability to work effectively within a team environment
Flexible approach to work and adaptable to thrive in a changing environment
IT literate