Customer Servicing Representative - Merchant Servicing - Finnish & English Speaking
| Posting date: | 17 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Additional yearly bonus + American Express benefits |
| Hours: | Full time |
| Closing date: | 03 May 2024 |
| Location: | Brighton, East Sussex |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | American Express |
| Job type: | Permanent |
| Job reference: | FinnishMerchantCCP |
Summary
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Join our fantastic team for Finland Merchant team. Based in Hybrid environment 35 hours per week between Monday to Friday depending on location.
Responsibilities
Your role is to provide excellent levels of service to American Express’ Finnish speaking Merchants as well as providing internal support. You will be supporting a range of services by swiftly and accurately responding to phone calls from our customers, making it easy to do business with us, while solving customer issues and celebrating their value to us.
As a fluent Finnish speaker, you will be responsible for responding quickly and accurately to Merchant customer questions and issues via phone and cases (Low call volume- more case work)
Own issues to the point of resolution
Offer Merchant customers unique solutions
Managing a workflow in line with departmental and individual goals and to departmental quality standards
We provide in-depth training for this role but to help you be at your best we are looking for applicants with the following skills
Fluent Language for Finnish, written and spoken & English is also required.
Passionate about providing excellent customer service
Computer literate to an intermediate level
Organised, diligent, with attentive listening skills.
Fast paced environment of variety of day-to-day workloads.
We are seeking someone who is an outstanding multi-tasker with a flexible approach to daily tasks
A problem-solving mindset.
You will have previous Customer Service experience, either face to face or over the phone
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Join our fantastic team for Finland Merchant team. Based in Hybrid environment 35 hours per week between Monday to Friday depending on location.
Responsibilities
Your role is to provide excellent levels of service to American Express’ Finnish speaking Merchants as well as providing internal support. You will be supporting a range of services by swiftly and accurately responding to phone calls from our customers, making it easy to do business with us, while solving customer issues and celebrating their value to us.
As a fluent Finnish speaker, you will be responsible for responding quickly and accurately to Merchant customer questions and issues via phone and cases (Low call volume- more case work)
Own issues to the point of resolution
Offer Merchant customers unique solutions
Managing a workflow in line with departmental and individual goals and to departmental quality standards
We provide in-depth training for this role but to help you be at your best we are looking for applicants with the following skills
Fluent Language for Finnish, written and spoken & English is also required.
Passionate about providing excellent customer service
Computer literate to an intermediate level
Organised, diligent, with attentive listening skills.
Fast paced environment of variety of day-to-day workloads.
We are seeking someone who is an outstanding multi-tasker with a flexible approach to daily tasks
A problem-solving mindset.
You will have previous Customer Service experience, either face to face or over the phone
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.