Project & System Support
| Posting date: | 17 April 2024 |
|---|---|
| Salary: | £26,000 to £30,000 per year |
| Hours: | Full time |
| Closing date: | 15 May 2024 |
| Location: | North Yorkshire, HG4 5NB |
| Company: | Hemingways Marketing Services Ltd |
| Job type: | Permanent |
| Job reference: | ORG2865-SR1031576MelPSS |
Summary
As Project and System Support you will support in the delivery of software development projects through the full project lifecycle and the management of BAU requests to completion.
You will be working closely with the relevant project managers to continuously improve the customer journey on our external websites and enhance internal systems to ensure process efficiency and compliance.
You will act as a key liaison between external customers, internal stakeholders and internal and external developers.
Previous technical experience is not required but an interest in system development, configuration and project management is desirable along with a passion for delivering exceptional customer experience.
Main Duties
Assist in the creation and sign off of requirements for system development
Raise and track IT tickets with internal and external developers
Complete User Acceptance Testing as part of planned IT releases or to support issue resolution
Carry out system configuration to support the development of new features and products
Ensure all relevant project documentation is produced and kept up to date
Support the identification and resolution of system issues
Support the communication of development progress to external customers and internal stakeholders
Person Specification
GCSEs in English and Maths at or above grade C/4 or equivalent.
Strong analysis and problem solving skills.
Excellent organisation skills with the ability to prioritise workloads and work to strict deadlines.
Strong computer skills including Microsoft Office.
Ability to work under pressurised environments whilst maintaining a calm manner.
Able to maintain a high level of attention to detail and accuracy.
Excellent communication skills and a confident communicator both verbal and written.
Ability to work independently and manage time.
To have a positive ‘can do’ approach.
Keen and willing to learn while developing new and existing skills.
You will be working closely with the relevant project managers to continuously improve the customer journey on our external websites and enhance internal systems to ensure process efficiency and compliance.
You will act as a key liaison between external customers, internal stakeholders and internal and external developers.
Previous technical experience is not required but an interest in system development, configuration and project management is desirable along with a passion for delivering exceptional customer experience.
Main Duties
Assist in the creation and sign off of requirements for system development
Raise and track IT tickets with internal and external developers
Complete User Acceptance Testing as part of planned IT releases or to support issue resolution
Carry out system configuration to support the development of new features and products
Ensure all relevant project documentation is produced and kept up to date
Support the identification and resolution of system issues
Support the communication of development progress to external customers and internal stakeholders
Person Specification
GCSEs in English and Maths at or above grade C/4 or equivalent.
Strong analysis and problem solving skills.
Excellent organisation skills with the ability to prioritise workloads and work to strict deadlines.
Strong computer skills including Microsoft Office.
Ability to work under pressurised environments whilst maintaining a calm manner.
Able to maintain a high level of attention to detail and accuracy.
Excellent communication skills and a confident communicator both verbal and written.
Ability to work independently and manage time.
To have a positive ‘can do’ approach.
Keen and willing to learn while developing new and existing skills.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.