Service Advisor with Workshop Control Responsibilities
| Posting date: | 17 April 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 17 May 2024 |
| Location: | RM53ND |
| Remote working: | On-site only |
| Company: | Romford Mazda |
| Job type: | Permanent |
| Job reference: |
Summary
• Responsibilities
• Schedule workshop in a timely manner in accordance to standard repair times
and Dealer Standards.
• Liaise with technicians and Service Advisors to maximise all upsell opportunity.
• Assist technicians with information required for repairs according to Mazda
Standards.
• Address Job Cards are correct before passing to Service Advisors for
communication with customers and completion.
• Ensure customer and Dealer cars are parked correctly in their bays
• Updating customers as required for upsell collection and completion of work.
• Maintaining daily operation control in line with company processes.
• Liaise with the Sales team and Management with repairs and all time scales
• Ordering parts for VOR cars updating customers on the position and
availability of the repair as well as rebooking’s.
• Schedule workshop in a timely manner in accordance to standard repair times
and Dealer Standards.
• Liaise with technicians and Service Advisors to maximise all upsell opportunity.
• Assist technicians with information required for repairs according to Mazda
Standards.
• Address Job Cards are correct before passing to Service Advisors for
communication with customers and completion.
• Ensure customer and Dealer cars are parked correctly in their bays
• Updating customers as required for upsell collection and completion of work.
• Maintaining daily operation control in line with company processes.
• Liaise with the Sales team and Management with repairs and all time scales
• Ordering parts for VOR cars updating customers on the position and
availability of the repair as well as rebooking’s.