Helpdesk Supervisor
| Posting date: | 17 April 2024 |
|---|---|
| Salary: | £32,000 per year |
| Hours: | Full time |
| Closing date: | 16 May 2024 |
| Location: | Lewisham, London, Lewisham, London |
| Company: | CBW Staffing Solutions Limited |
| Job type: | Permanent |
| Job reference: | 52630524 |
Summary
Helpdesk Supervisor - Healthcare Environment - Lewisham, London - Up to £32k per annum
CBW are currently recruiting for a Helpdesk Supervisor looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within the company.
Hours of Work:
- Monday to Friday
- 8am to 5pm
- Office based
Key Duties:
- Schedule reactive and help desk call outs.
- To review jobs received during the working day and allocate accordingly to Engineers.
- Supervise and manage day to day Helpdesk activities
- Support the Helpdesk by receiving calls, logging on to the FM Support System, feeding through to operational staff and reporting back to the end user/customers.
- Monitor call activity and produce call volume reports
- To deliver toolbox talks to staff and create and update Help Desk procedures and relate new information to staff.
- Compile and enter data into the monthly client report and submit before the monthly deadline.
- Manage the Rechargeable works from the quotations to completion including requesting the PO from the client for these works.
- To participate in the training of new members of staff or to allocate a trainer, and to oversee the staff training induction sheets.
- Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
- Support the Office & Contract Managers in the administration & delivery of departmental objectives
- Raising Corrective maintenance tasks following on from PPM completed tasks
- Organisation of day-to-day work to ensure that all key tasks are fulfilled
- Departmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the Contract
- To work with the system that supports the Procurement Process, providing assistance to ensuring the accuracy and efficiency of data and communications
Requirements:
- Helpdesk experience
- IT proficient
- FM experience
- Ability to supervise and manage a team
Please send your CV to Paige at CBW Staffing Solutions for more information.
CBW are currently recruiting for a Helpdesk Supervisor looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within the company.
Hours of Work:
- Monday to Friday
- 8am to 5pm
- Office based
Key Duties:
- Schedule reactive and help desk call outs.
- To review jobs received during the working day and allocate accordingly to Engineers.
- Supervise and manage day to day Helpdesk activities
- Support the Helpdesk by receiving calls, logging on to the FM Support System, feeding through to operational staff and reporting back to the end user/customers.
- Monitor call activity and produce call volume reports
- To deliver toolbox talks to staff and create and update Help Desk procedures and relate new information to staff.
- Compile and enter data into the monthly client report and submit before the monthly deadline.
- Manage the Rechargeable works from the quotations to completion including requesting the PO from the client for these works.
- To participate in the training of new members of staff or to allocate a trainer, and to oversee the staff training induction sheets.
- Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
- Support the Office & Contract Managers in the administration & delivery of departmental objectives
- Raising Corrective maintenance tasks following on from PPM completed tasks
- Organisation of day-to-day work to ensure that all key tasks are fulfilled
- Departmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the Contract
- To work with the system that supports the Procurement Process, providing assistance to ensuring the accuracy and efficiency of data and communications
Requirements:
- Helpdesk experience
- IT proficient
- FM experience
- Ability to supervise and manage a team
Please send your CV to Paige at CBW Staffing Solutions for more information.