Desktop Support Engineer | University Hospitals of Derby and Burton NHS Foundation Trust
| Posting date: | 17 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £25,147 - £27,596 pa pro rata |
| Hours: | Full time |
| Closing date: | 17 May 2024 |
| Location: | Derby, DE22 3NE |
| Company: | University Hospitals of Derby and Burton NHS Foundation Trust |
| Job type: | Contract |
| Job reference: | 6083814/320-TWS-1589 |
Summary
We are looking to recruit a fixed term contract IT desktop support engineer to work within the End User Support Team primarily based at Royal Derby Hospital. This is to assist with onsite Desktop Support calls and a number of technical IT support calls and projects ongoing over the next 12 months
The main duties include prioritising and responding to helpdesk calls. Provide 1st and 2nd line support for the Trust IT systems, desktop devices and peripherals within the hospital and at off-site community locations.
The post holder will manage and participate in the support of IT systems and have a detailed knowledge of systems and infrastructure required to diagnose and resolve IT related issues, such as: Microsoft operating systems and applications, configuration of network printers, endpoint updates issues and VPN remote access support. This role will be continually making decisions about technical escalations, reacting to emerging technical situations and dealing with IT issues. Follow standard operating procedures for the progress and resolution of technical calls. Plan and organise day to day activities around managing work queues and priorities. There is likely to be times where planned work will need to be adjusted due to variable workload or higher priority calls coming in. Responsible for installation and/or repair and maintenance of physical assets and demonstrating and training the safe user to end users. The role is required act independently within appropriate policies, procedures and guidelines, deciding when it is necessary to refer to their manager.
Closing date of applications: 23 April 2024
Interview date: 7 May 2024
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
• Development opportunities, including both professional and leadership development
• On-going support through every step of the way from recruitment to when you join our team and beyond.
• A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts about our Trust:
• We see on average 4810 OP appointments per day.
• We are the 4thbusiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
The post holder will provide support to the Trusts IT user population in order to minimise the disruption caused by device, application or user error. They will provide support in relation to applications available at the desktop, assist in the maintenance of the Trusts Directory of IT users and assist in the receipt, testing and pre-deployment configuration of IT desktop devices (PCs, printers and other equipment), including asset labelling and security marking.
Key responsibilities include:
• Assist with installation/configuration of IT desktop devices (PCs, printers, and other equipment) assisting users with any first use problems.
• Document processes and procedures to assist with PC/Printer configuration and software installation.
• Maintenance of IT desktop devices in order to minimise the disruption caused by deterioration and failure.
• Diagnose hardware/software problems escalating to external agencies where appropriate.
• Utilise the Trusts Remote Management software to assist with remedial work.
• Responsible for own workload, managing own time and tasks to best efficiency.
• Assist in the periodic audit of IT assets and associated records.
• Assist with control of equipment stock levels, liaising with other officers on order requirements and asset disposal.
• Provide technical support to users of desktop and mobile IT services. Ensure that support is provided in a responsive and customer focused manner with minimal disruption to users and maximum benefit.
• Perform installations, upgrades and replacements of hardware and software.
• Co-ordinate work with IT maintenance contractors, arranging call-outs and monitoring performance against the terms of contracts including occasional work outside of normal hours.
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipImpacts of the changes to the UK immigration policy | NHS Employers
This advert closes on Tuesday 23 Apr 2024