Customer Service Handler
| Posting date: | 16 April 2024 |
|---|---|
| Salary: | £11.0 to £12.5 per hour |
| Additional salary information: | up to £12.00 ph |
| Hours: | Full time |
| Closing date: | 16 May 2024 |
| Location: | Leicester, Leicestershire, le11qa |
| Company: | Hays Specialist Recruitment |
| Job type: | Temporary |
| Job reference: | 4386660_1713279185 |
Summary
Job Specifications:
The Customer Service Advisor will support and provide a comprehensive and effective customer-focused helpdesk service within the Estates and Facilities directorate. The post holder will report to the Customer Services Supervisor (E&F) and will be responsible for ensuring all calls are answered in a prompt, polite and efficient manner and on occasions will be expected to deputise for the Customer Services Supervisor.
* A positive experience for all Helpdesk contacts - Making Every Contact Count (MECC).
* A professional and high-quality customer service experience.
* An effective and timely resolution to all queries received through the helpdesk
* Support patients and external clients, ensuring that they are welcomed to the Trust.
* Support to the Trust in providing high quality care to its patients
* Continuous support to the Customer Services Manager
* Prioritising all calls in line with service procedures, escalating any calls of concern to the Customer Services Supervisor as appropriate.
* Entering the work requests into the correct section of the CAFM system
* Transferring calls to other services as required in line with service procedures.
The post holder will be required to function autonomously in a dynamic, customer-focussed and technically challenging environment. The post holder will be expected to rotate on a rolling rota once trained to do so. This will include working days, evenings, weekends, and public holidays, unless otherwise agreed.
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