Workplace Coordinator
| Posting date: | 16 April 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 16 May 2024 |
| Location: | LS12 1BE |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 51988 |
Summary
Join us and help deliver the exceptional, every day.
Company name:
Mitie IFM
Job Title:
Workplace Coordinator
Reporting to (position)
Regional Security Manager
Our values and behaviours
Delivering the exceptional, every day
-We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
-We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
-We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
-Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
-Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
Job aim and responsibilities
This is not just a security role, the role of the Workplace Coordinator goes much further. Working as part of a 5* Mitie team, you will be the face of the workspace by delivering a first-class IFM service throughout the facility. Ensuring all customer requests and site activities are carried out efficiently and effectively whilst providing an exceptional customer experience for all.
-To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
-Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
-Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
-Responsible for following time off work, grievance, whistle blowing & disciplinary procedures.
-Responsible for owning own development, and ensuring all learning is put into practise.
-Responsible for personal performance including delivery of agreed personal aims.
-Responsible for challenging any behaviours that fall short of expectations and as outlined in the Mitie QHSE policy.
Main duties
-Working 45 hours per week Monday - Friday days. Or as per Operational requirements.
-Liaise with service providers to ensure delivery of a quality service, on time, to specification
-To ensure all customer requests are dealt with efficiently and effectively and the customer is kept fully updated with progress.
-Acquire a good knowledge of all on site services to be able to advise individual customers in line with their needs
-Support Emergency Evacuation procedures and personal emergency evacuation plans (PEEPS) for less abled guests
-Carry out the building HS&E and Operational standard daily inspection at the beginning of each day, raising and ensuring completion of all actions
-Ensure all meeting, conferencing and event spaces within our control are set to a defined standard with daily checks completed
-Ensure all meeting room requests are completed in accordance with the SLA and customers are communicated to with all booking information
-Liaising with FM oversee all contractor activity to minimise impact on site operation and customers
-Raise accident and incident reports and track through to closure
-Provide operational support to any internal events
-Actively seek and review customer feedback, track remedial actions through to closure
-Support with all internal and external audits
-Work flexibly to support out of hour requests and extended hours to self cover operations
-Booking visitors in and out, reserving parking place and ensuring adherence to customer's security and workplace policies Essential Skill.
-To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties.
Person Specification
-Previous Security Experience.
-Experienced in Front of House or Reception ideally gained within a corporate environment
-SIA License.
-A clear understanding of Health & Safety practices
-Customer orientated approach.
-Enthusiastic and conscientious.
-Computer literate (Word, Excel, Outlook E-mail).
-To work efficiently and effectively in a team as well as individually.
-Organised, capable of managing and prioritising multiple workflow requirements.
-Excellent written and oral communication skills.
Health and Safety responsibilities
-Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
-Use all work equipment and personal PPE properly and in accordance with training received.
-Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.
Information Security
-Ensure compliance with Mitie's information security procedures in all activities.
-Proactively identify and report security risks to your manager.
-Report actual and suspected security incidents;
Note
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie's 68,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
BENEFITSPension
Life Assurance
Cycle to Work Scheme
Employee Shares Schemes
Salary Finance Options
Holiday
©2024 Mitie Group plc. All Rights Reserved.
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-Existing Candidate?
-Register your interest
-Change cookie settings
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Company name:
Mitie IFM
Job Title:
Workplace Coordinator
Reporting to (position)
Regional Security Manager
Our values and behaviours
Delivering the exceptional, every day
-We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
-We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
-We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
-Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
-Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
Job aim and responsibilities
This is not just a security role, the role of the Workplace Coordinator goes much further. Working as part of a 5* Mitie team, you will be the face of the workspace by delivering a first-class IFM service throughout the facility. Ensuring all customer requests and site activities are carried out efficiently and effectively whilst providing an exceptional customer experience for all.
-To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
-Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
-Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
-Responsible for following time off work, grievance, whistle blowing & disciplinary procedures.
-Responsible for owning own development, and ensuring all learning is put into practise.
-Responsible for personal performance including delivery of agreed personal aims.
-Responsible for challenging any behaviours that fall short of expectations and as outlined in the Mitie QHSE policy.
Main duties
-Working 45 hours per week Monday - Friday days. Or as per Operational requirements.
-Liaise with service providers to ensure delivery of a quality service, on time, to specification
-To ensure all customer requests are dealt with efficiently and effectively and the customer is kept fully updated with progress.
-Acquire a good knowledge of all on site services to be able to advise individual customers in line with their needs
-Support Emergency Evacuation procedures and personal emergency evacuation plans (PEEPS) for less abled guests
-Carry out the building HS&E and Operational standard daily inspection at the beginning of each day, raising and ensuring completion of all actions
-Ensure all meeting, conferencing and event spaces within our control are set to a defined standard with daily checks completed
-Ensure all meeting room requests are completed in accordance with the SLA and customers are communicated to with all booking information
-Liaising with FM oversee all contractor activity to minimise impact on site operation and customers
-Raise accident and incident reports and track through to closure
-Provide operational support to any internal events
-Actively seek and review customer feedback, track remedial actions through to closure
-Support with all internal and external audits
-Work flexibly to support out of hour requests and extended hours to self cover operations
-Booking visitors in and out, reserving parking place and ensuring adherence to customer's security and workplace policies Essential Skill.
-To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties.
Person Specification
-Previous Security Experience.
-Experienced in Front of House or Reception ideally gained within a corporate environment
-SIA License.
-A clear understanding of Health & Safety practices
-Customer orientated approach.
-Enthusiastic and conscientious.
-Computer literate (Word, Excel, Outlook E-mail).
-To work efficiently and effectively in a team as well as individually.
-Organised, capable of managing and prioritising multiple workflow requirements.
-Excellent written and oral communication skills.
Health and Safety responsibilities
-Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
-Use all work equipment and personal PPE properly and in accordance with training received.
-Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.
Information Security
-Ensure compliance with Mitie's information security procedures in all activities.
-Proactively identify and report security risks to your manager.
-Report actual and suspected security incidents;
Note
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie's 68,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
BENEFITSPension
Life Assurance
Cycle to Work Scheme
Employee Shares Schemes
Salary Finance Options
Holiday
©2024 Mitie Group plc. All Rights Reserved.
-Home
-Life at Mitie
-About us
-Technical Services
-Central Government & Defence
-Mitie Group
-Care & Custody
-Communities
-Business Services
-Search and Apply
-Search Jobs
-FAQs
-Job Alerts
-Existing Candidate?
-Register your interest
-Change cookie settings
-Ask MitieBot