Student Experience & Information Assistant (SDP)
| Posting date: | 16 April 2024 |
|---|---|
| Salary: | £22,681 to £24,533 per year |
| Additional salary information: | together with NEST pension benefits |
| Hours: | Full time |
| Closing date: | 06 May 2024 |
| Location: | Carmarthen, Carmarthenshire |
| Remote working: | On-site only |
| Company: | Swansea University |
| Job type: | Contract |
| Job reference: | SU00264 |
Summary
The Student Experience and Information Assistant will work within the Faculty Education and Student Experience Team in partnership with academic staff, to deliver the highest levels of excellence in professional support
The post holder is responsible for ensuring they work in accordance with all University policies and procedures, governance and constitutional frameworks, seeking guidance from team leaders/managers where appropriate.
The service is both reactive to student queries, and proactive to provide information throughout each academic year. Advice needs to be highly accurate so understanding academic rules, guidance and processes is important. Sensitivity, empathy, understanding of differing student needs and strong communication and interpersonal skills and a clear understanding of professional boundaries are essential for this role.
The role may involve gaining/having specialist knowledge of particular programme areas within the Faculty.
Student Experience and Information teams will work closely with colleagues in front of house/reception roles and will be expected to work in front facing student offices and receptions as well as providing support and information online, via email and phone/chat.
This role will suit applicants who would enjoy carrying out a range of administrative duties and enabling support within the Faculty whilst also working with student representatives, student societies and academic staff to maximise student experience
The post holder is responsible for ensuring they work in accordance with all University policies and procedures, governance and constitutional frameworks, seeking guidance from team leaders/managers where appropriate.
The service is both reactive to student queries, and proactive to provide information throughout each academic year. Advice needs to be highly accurate so understanding academic rules, guidance and processes is important. Sensitivity, empathy, understanding of differing student needs and strong communication and interpersonal skills and a clear understanding of professional boundaries are essential for this role.
The role may involve gaining/having specialist knowledge of particular programme areas within the Faculty.
Student Experience and Information teams will work closely with colleagues in front of house/reception roles and will be expected to work in front facing student offices and receptions as well as providing support and information online, via email and phone/chat.
This role will suit applicants who would enjoy carrying out a range of administrative duties and enabling support within the Faculty whilst also working with student representatives, student societies and academic staff to maximise student experience