Senior Business Change Manager
| Posting date: | 16 April 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 16 May 2024 |
| Location: | Bedford, MK42 9AP |
| Company: | Reed Talent Solutions |
| Job type: | Permanent |
| Job reference: | MaPS00577-293790 |
Summary
Senior Business Change Manager
c.£75,000 per annum
Bedford
Permanent
Hybrid Working
As a Senior Business Change Manager, do you have the skills to create the framework needed at Money and Pensions Service to drive change within the business? Once embedded the Senior Business Change Manager will then lead on development and implementation, working with all areas of the business to ensure alignment through all change activities. This is very much a ‘hands on’ role and needs somebody who can create the framework, methodologies and then work collaboratively across multiple teams to make change happen.
The Role:
Money and Pensions Service has a new opportunity for a Senior Business Change Manager to join a mission driven organisation to help transform the lives of UK citizens.
Just over 12 months ago, MaPS created a single Change Portfolio with a view to improve maturity in this key department. The new role of a Senior Business Change Manager will be critical in evolving MaPS business change framework and supporting the Head of Change Portfolio to develop the business change service across the Programme and Project Change Portfolio.
This new role will be instrumental in leading the development and the implementation of MaPS business change capability in line with its programme and project governance.
Key Accountabilities
- Lead on the development and implementation of a process to consider the business change aspects of projects and programmes, ensuring new initiatives are successfully transitioned into business as usual and business benefits are realised.
- Successfully introduce and embed the business change aspects of the project and programme Centre of Excellence at MaPS. Provide direction, guidance and coaching to teams, and more broadly across the Change Portfolio.
- Develop and implement a suite of change management methodologies and create an in-house tool kit. Proactively prepare the business for the impact of the changes being delivered (through change programmes and projects) and support continuous improvement
- Work with programmers and projects teams, and business leads, to development an integrated change and project management life cycles. Ensure there is seamless coordination and alignment between business change and programme/project activities.
Key Responsibilities:
Working closely with the Programme Lead and Head of Change Portfolio you will:
- Leadership and delivery – provide visible and effective leadership, lead the business change management activity and work with the programme/project managers to deliver the business case benefits and outcomes. Develop clear vision and standards and use of best practice business change management standards, tools and processes. Build strong networks. Assess and understand the impact on stakeholders to improve the likelihood of their adoption of the change.
- Change planning – Own the business change plan for programmes/projects and provides input into the overall programme/ project plans. Create and lead on the portfolio change plan.
- Change Products – Lead the progress of the required business change products for the project/programme. Lead on engagement with all stakeholders internally and externally across the portfolio.
- Business case – Support programme/project/business leads in delivering high quality business case content, co-ordinating any specialist input regarding business change.
- Benefits management – Lead benefits realisation across change programmes/projects and understand the impact of all business change activities on benefits management.
- Business readiness – Lead the creation and management of the business readiness criteria across change programmes /projects. Lead in the 'approve/refuse' go-live decision with the PM’s, business and end users.
- Change communication – Lead the inclusion of business change communications requirements into programme/ project communications plan. Provides and reviews content for communications relating to business change across programmes/project.
- Stakeholder management – Identify, classify, and update stakeholder engagement plan. Lead stakeholder engagement on programmes projects to ensure they meets business change requirements.
- People management - Provide direction, guidance, coaching and upskilling to project/programme/business teams on all aspects of business change management.
This is not meant to be an exhaustive list of duties. The need for flexibility, shared accountability and team working is required, and the role-holder is expected to carry out any other related duties that are within the employee's skills and abilities whenever reasonably instructed.
Essential Criteria
You will need to demonstrate the following skills and experience:
Essential Criteria:
- Change management qualifications (e.g. PROSCI, PMI, APMG) or equivalent.
- Ability to understand new concepts and quickly appreciate what will be needed to deliver the desired outcomes.
- Ability to work with a range of stakeholders with a broad set of experiences and seniority across MaPS.
- Excellent written and verbal communication skills to ensure the efficient implementation of business change.
- Ability to work in very complex project/programme environments.
- Provide visible leadership in business change management.
- Ability to work collaboratively.
- Ability to influence and inspire others.
- Ability to be innovative and resilient when dealing with resistance to change and challenges.
- Experience of working in an Arm’s Length Body (ALB) or Government department.
- Be comfortable dealing with ambiguity and able to elicit the necessary information from stakeholder to understand the wider context.
Desirable Criteria:
- An understanding of the interdependencies between technology, creative, operations and business needs, through strong stakeholder management and relationships.
- Able to clearly communicate the goals and path to benefits realisation of the change to the organisation.
- Confidence and credibility to intervene and/or provide constructive challenge to ensure the efficient implementation of business change.
- Budget and cost management experience.
- Business planning and KPI setting and monitoring experience.
- Flexible, collaborative and open working style.
If you’re already a MaPS employee, and as part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress, and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing recruitment@maps.org.uk
Information:
The Money and Pensions Service is based in Bedford and as a key employer in the town we work hard to ensure that we are an active part of the community. This is a great opportunity for you to join us in Bedford and to be an integral part of the Money and Pensions Service team.
We are already forging great relationships with Bedford Borough Council and other local organisations to ensure that we are an active part of the community and fully integrated to play our part in the Government’s “levelling-up” strategy. This is a wonderful opportunity for you to be one of the first colleagues to join us in Bedford and to be an integral part of helping us establish ourselves in the town.
At the heart of the Money and Pensions Service are our values – caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people in and around Bedford to come and work for us, but we need people who align themselves to our values: -
- Caring
We care about our colleagues and people whose lives we are here to transform. - Connecting
We will transform lives through our ability to make positive connections. - Transforming
We are committed to transforming lives and make a positive societal impact.
About MaPS
At MaPS, we help people – particularly those most in need – to improve their financial wellbeing and build a better, more confident future. Working collaboratively across the UK, we make sure customers can access high-quality money and pensions guidance and debt advice throughout their lives, however and whenever they need it.
About our people
In our move to Bedford, we aim to attract and retain the absolute best talent, so we can achieve our objectives and continue to make a difference to millions of people’s lives. We are keen to encourage applications from individuals across the whole community with the skills, knowledge, and behaviours for the job, and who show a strong commitment to MaPS’ objectives, values, and vision. It is important to us that we continue our ambition to be a genuinely diverse and inclusive organisation, so that we reflect the people we are here to help.
Our inclusive working environment
By fostering our values, we are immensely proud of the inclusive working environment that we have created.The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds.
We work hard to ensure that we have a progressive approach to inclusion, equity and belonging. We really do want our colleagues to “bring their whole selves to work.”
By way of brief example, we have an enviable ethnic diversity mix, equal gender balance with a zero mean gender pay gap and thriving colleague and ally networks, including LGBTQ+, neurodiversity, women’s health, men's health, ethnicity, and diversity.
Benefits
What Money and Pensions Service can offer you?
- Generous Annual Leave – 30 days plus Bank Holidays
- Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
- Interest-free loan to help you buy season tickets for buses and trains
- Cycle to work Scheme
- Subsidised eye test & flu jabs
- Life assurance scheme
- Give as you earn scheme
- Employee assistance programme (EAP)
- PAM Assist and PAM Life scheme (Wellbeing)
- Enhanced family and sick pay
- Paid volunteering (2 days a year)
- Recognition Scheme
- Discounts portal to numerous retailers
At MaPS, we take pride in our flexible approach to work. Most of our roles can operate on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, noncontractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
Job Reference: MaPS00577
Close Date: 29th April 2024
Benefits
What Money and Pensions Service can offer you?
- Generous Annual Leave – 30 days plus Bank Holidays
- Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
- Interest-free loan to help you buy season tickets for buses and trains
- Cycle to work Scheme
- Subsidised eye test & flu jabs
- Life assurance scheme
- Give as you earn scheme
- Employee assistance programme (EAP)
- PAM Assist and PAM Life scheme (Wellbeing)
- Enhanced family and sick pay
- Paid volunteering (2 days a year)
- Recognition Scheme
- Discounts portal to numerous retailers
At MaPS, we take pride in our flexible approach to work. Most of our roles can operate on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, noncontractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
Job Reference: MaPS00577
Close Date: 29th April 2024
Proud member of the Disability Confident employer scheme