Deputy General Manager - Planned Care | Chelsea and Westminster Hospital NHS Foundation Trust
| Posting date: | 16 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £66,718 - £76,271 Per annum inclusive HCAS |
| Hours: | Full time |
| Closing date: | 16 May 2024 |
| Location: | London, SW10 9NH |
| Company: | Chelsea and Westminster Hospital NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6203993/289-PL-1279 |
Summary
Deputy General Manager - Planned Care, Band 8b
Cross site: Chelsea and Westminster Hospital, Chelsea, London, andWest Middlesex University Hospital, Isleworth Middlesex
The Planned Care Division is currently looking to appoint an individual with an excellent track record of operational, people leadership and change management to join an enthusiastic and dynamic senior team.
The post holder will report directly to the General Surgery General Manager with main objectives for the role linked to ensuring we :
- deliver high-quality patient centred care
- are the employer of choice
- deliver better care at lower cost
This is an opportunity for a talented individual to join Chelsea and Westminster Healthcare NHS Foundation Trust and ensure operational delivery of the department business plan, including the achievement of performance and financial metrics, with a consistent focus on the highest standards of treatment and care.
Accountable to the General Manager, the successful candidate will play a key role in the operational delivery, operational performance, finance performance , governance, change and business development across the Directorate.
The role includes people and budgetary management, with a strong emphasis on developing high quality patient-centred services. Previous experience of working within Surgical Specialties is desirable but previous operational management within a health service is essential and evidence of the ability to engage and lead teams through change.
You will bring excellent team working abilities and communication skills and commitment to continually develop both yourself and the services. You will have a successful track record of people management, business management, data analysis and service development in a complex environment.
Chelsea and Westminster Hospital NHS Foundation Trust provide services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East.
We have nearly 7,000 members of staff that arePROUD to Carefor nearly one million people. Both hospitals provide full clinical services, including full maternity, emergency and children’s, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.
We’re one of the best performing Trusts in the country. We’re also one of the top trusts to work for – our staff says they’re engaged, motivated, and would recommend us as a place to work and receive treatment.
Our Trust has been rated by the Care Quality Commission as ‘Good’ in all five of the main domains of safe, effective, caring, responsive and well-led, giving an us overall rating of ‘Good’. We’ve also been awarded an ‘Outstanding’ rating for ‘use of resources’ by an NHS Improvement inspection.
Our facilities are some of the best in the country. We have been investing significant Capital year on year in our estate. We have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster and are planning an ambitious £60m development of an Ambulatory Diagnostics Centre at West Middlesex.
1. Delivery of safe, high quality Patient Care In partnership with Clinical Directors, Nursing Leads and the General Manager, the DGM will:
• Create an environment within the directorate that makes care, safety and patient satisfaction everyone’s first concern. There will be an emphasis on learning from the results of patient feedback and risk management systems to drive continuous service improvement and the reduction of risk.
• Ensure that high quality clinical services are delivered in line with the Trust’s Quality Strategy and available financial resources.
• Be proactive and innovative in leading the development and implementation of the Directorate Patient/Parent Involvement strategy, ensuring there are mechanisms to seek feedback to help improve/develop services. The post-holder will listen and take action to address concerns identified through a range of tools including the annual patient survey, real time patient feedback systems, MPALs and formal complaints, providing regular feedback to patients, parents and staff on action taken with training and support for staff where appropriate.
1. Governance In partnership with Clinical Directors, Nursing Leads and the General Manager, the Deputy GM will:
• Actively involve and lead directorate staff in the delivery of Clinical Governance, in accordance with Trust systems, processes and priorities. Deputy General Managers are expected to participate and lead service reviews (where appropriate) to ensure that care is delivered in line with best practice and actions are taken to ensure any system failures are addressed. The Deputy General Manager, General Manager , Divisional Nurse and Clinical Director will work together to organise Directorate clinical governance half days and governance policy boards to ensure the monitoring of trends, dissemination of best practice and learning throughout the Directorate.
• Establish, maintain and oversee a system of internal control within the directorate that supports an integrated approach to governance. This will include responsibility for mitigating risks identified in the Assurance Framework, the Risk Register, the Incident Review Register, the annual directorate comprehensive risk assessment and any ad-hoc risk assessments. It will also include ensuring a comprehensive and robust mechanism across the Directorate for reporting on and learning from incidents and complaints that promotes a culture of openness and honesty.
• Ensure that directorate responsibilities with respect to external assessments e.g. Risk Management and the Care Quality Commission’s Standards are fulfilled.
• The Deputy General Manager will support, in partnership with Divisional Nurses, Clinical Directors to provide strong clinical leadership to facilitate a robust clinical and research governance culture within the directorate and at a corporate level. This will include the implementation and monitoring of national initiatives, such as NICE guidance and the implementation of the Trust’s framework for clinical and non-clinical risk management, untoward incident management and Serious Alert Broadcasts
• Together with the Divisional nurse and Clinical Director, lead the management of complaints and learning from complaints, SUIs and other incidents. The post-holder will ensure that appropriate action is taken to address issues of concern and prevent recurrence of similar events. The postholder will be required to communicate sensitive and often contentious information to patients, families and staff, including chairing Local Resolution Meetings.
• Initiate and oversee audits and use the results as a tool to monitor service change, development and delivery. Will ensure participation in national audit programmes [such as MINAP and the Sentinel audit] as appropriate.
• Ensure that all incident reviews led by the directorate are undertaken in a timely manner, resultant action plans completed to an agreed timetable with feedback regarding the progress made to the Clinical Governance Trust Executive and staff directly involved
1. Operational planning and delivery The Deputy General Manager will:
• Oversee the operational delivery of all services within their portfolio. These services may be across sites within the Trust, and may also be across sites that are external to the Trust.
• Work closely with internal teams to devise systems proactively to manage service demands and ensure that these are fully implemented.
• Initiate and oversee regular reviews of services, and ensure new developments are appropriately resourced through the business planning process.
• Monitor activity in relation to agreed activity plans and access targets, and implement immediate corrective action in relation to any significant underperformance/ over performance.
• Respond at a senior level and in a timely fashion to frequent and unpredictable day-to-day operational issues as required. Liaise directly with patients and staff to resolve urgent concerns, including resolving stressful or distressing situations.
1. Performance management The Deputy General Manager will:
• Oversee clinical services are delivered in line with required activity and income plans, maintaining control of expenditure, improving value for money and ensuring continued service development in relation to efficiency and quality. This will include implementation and monitoring of demand management initiatives agreed with commissioners.
• Along with the General Manager, lead the development of the performance management framework and ensuring its implementation in order to deliver national and local performance targets within the directorate:
• Supporting and improving organisation operational performance to meet specific access targets set by both central government and the Trust.
• Developing and supporting service redesign and quality initiatives.
• Supporting corporate performance in relation to national and local targets in collaboration with colleagues across the Trust, advising and supporting the implementation of national standards for which responsibility does not lie solely within the Directorate.
• Taking appropriate action where the Directorate is not achieving its targets
• Take the lead with nominated clinicians for specific targets as appropriate and agreed with the Divisional Director, and being ultimately responsible for the delivery of Directorate-specific targets.
• Help to coordinate all service reviews and peer reviews relevant to services within the portfolio, both internal and external to the Trust, and be responsible for preparing and collating information and ensuring any identified actions are fully implemented. Take the lead in implementing service reviews where there are performance concerns or operational delivery challenges
Please see the detailed person specification and job description for an overview of the main responsibilities of the role.
This advert closes on Tuesday 30 Apr 2024