Income Recovery Officer
| Posting date: | 16 April 2024 |
|---|---|
| Salary: | £25,000 per year |
| Additional salary information: | Competitive Annual Leave, Pension and Access to Westfield Health |
| Hours: | Full time |
| Closing date: | 16 May 2024 |
| Location: | B70 9LS |
| Remote working: | On-site only |
| Company: | Adullam Homes Housing Association Limited |
| Job type: | Permanent |
| Job reference: | 24/11_1 |
Summary
Income Recovery Officer
Location: Birmingham
Salary: £25,000 per annum
Job title: Income Recovery Officer
We have an opportunity for an Income Recovery Officer to join our organisation.
The Income Recovery Officer will be based at our offices in Birmingham and will be required to travel to different locations across the West Midlands.
Adullam offers the following benefits.
• Salary up to £25,000 for 37.5 hours per week
• Competitive Annual Leave (25 days annual leave and 2 extra days added for a year of no sick days each calendar year)
• 1 year’s anniversary service payment of £500
• Training and career advancement
• Discounted Goods and services
• Pension
• Access to Westfield Health
• Life Assurance (4x Basic annual salary from the start of employment)
• Multidimensional wellbeing programmes and family-friendly policies for staff.
• Refer a friend policy
Adullam Homes Housing Association Ltd supports vulnerable individuals and households.
We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.
PURPOSE OF THE JOB
Centrally manage the prevention and recovery of rent arrears and other debts for all tenure types (to include but not limited to rent accounts, sundry accounts & former tenant accounts) in an efficient manner in accordance with Policy and Procedure. Providing a professional and proficient customer-focused service to Adullam Homes residents.
Regularly liaise with the internal stakeholders to help tenants meet their tenancy obligations and retain their tenancy, providing financial assistance to the Housing and Operational teams.
The post holder will implement the various remedies for debt collection and enforcement that are authorised by legislation including undertaking direct negotiation with tenants and to signpost to outside agencies in order to promote tenancy sustainment. Including undertaking direct negotiation with debtors, enforcement agents and other agencies as well as identifying irrecoverable debts. The post holder is required to represent the organisation at court hearings in proceedings for non-payment of Housing Revenues Debts.
To assist the Housing Management Team with rental income and tenant service charges within agreed budgets. This post is based within the Housing Management Team which sits within the wider supported housing operational services. The Housing Management Team maintains very close links with our emergency and supported housing accommodation services teams throughout serval regions to ensure efficient and effective processes are in place. To manage rental income, rent top up, service charges and arrears with all of our residents.
The closing date is 9am, Tuesday 28th May 2024.
We reserve the right to bring forward the closing date in the event that we receive sufficient applications. Previous applicants need not apply.
We are passionate about actively encouraging applicants from all cultures, backgrounds, and identities. We are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic and this starts with our recruitment process.
Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. The successful candidate will be subject to Basic DBS check and satisfactory references.
Location: Birmingham
Salary: £25,000 per annum
Job title: Income Recovery Officer
We have an opportunity for an Income Recovery Officer to join our organisation.
The Income Recovery Officer will be based at our offices in Birmingham and will be required to travel to different locations across the West Midlands.
Adullam offers the following benefits.
• Salary up to £25,000 for 37.5 hours per week
• Competitive Annual Leave (25 days annual leave and 2 extra days added for a year of no sick days each calendar year)
• 1 year’s anniversary service payment of £500
• Training and career advancement
• Discounted Goods and services
• Pension
• Access to Westfield Health
• Life Assurance (4x Basic annual salary from the start of employment)
• Multidimensional wellbeing programmes and family-friendly policies for staff.
• Refer a friend policy
Adullam Homes Housing Association Ltd supports vulnerable individuals and households.
We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.
PURPOSE OF THE JOB
Centrally manage the prevention and recovery of rent arrears and other debts for all tenure types (to include but not limited to rent accounts, sundry accounts & former tenant accounts) in an efficient manner in accordance with Policy and Procedure. Providing a professional and proficient customer-focused service to Adullam Homes residents.
Regularly liaise with the internal stakeholders to help tenants meet their tenancy obligations and retain their tenancy, providing financial assistance to the Housing and Operational teams.
The post holder will implement the various remedies for debt collection and enforcement that are authorised by legislation including undertaking direct negotiation with tenants and to signpost to outside agencies in order to promote tenancy sustainment. Including undertaking direct negotiation with debtors, enforcement agents and other agencies as well as identifying irrecoverable debts. The post holder is required to represent the organisation at court hearings in proceedings for non-payment of Housing Revenues Debts.
To assist the Housing Management Team with rental income and tenant service charges within agreed budgets. This post is based within the Housing Management Team which sits within the wider supported housing operational services. The Housing Management Team maintains very close links with our emergency and supported housing accommodation services teams throughout serval regions to ensure efficient and effective processes are in place. To manage rental income, rent top up, service charges and arrears with all of our residents.
The closing date is 9am, Tuesday 28th May 2024.
We reserve the right to bring forward the closing date in the event that we receive sufficient applications. Previous applicants need not apply.
We are passionate about actively encouraging applicants from all cultures, backgrounds, and identities. We are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic and this starts with our recruitment process.
Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. The successful candidate will be subject to Basic DBS check and satisfactory references.