Business Manager
| Posting date: | 16 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | From £50,000, dependent on experience |
| Hours: | Full time |
| Closing date: | 15 May 2024 |
| Location: | UK |
| Remote working: | Fully remote |
| Company: | Microlise |
| Job type: | Permanent |
| Job reference: | 239973JCP |
Summary
As our brand-new Business Manager, you will act as the day-to-day point of contact for customers, assisting them in implementing, developing, and expanding the utilisation of the Transport Management product portfolio across their operation. You will also collaborate with Business Development and Sales Account Management teams providing support on products and projects as well as business and requirements analysis.
We are looking for a project-focused individual with an in-depth knowledge of the transport and logistics industry. If you excel at working with cross-functional teams pairing with skills to convert business requirements into technology-driven solutions, then apply now!
What you will be doing:
Build a trusted relationship with the customer and provide expert advice on product usage, ensuring optimal utilisation of their TMS solution
Effectively address customer needs by aligning industry insights with their specific requirements and the TMS product portfolio
Offer product expertise to support sales efforts, aiding in the presentation of TMS solutions to potential clients
Help with the organisation and delivery of customer projects of varying complexities, including, scope definition, functional workshops, user training, designing and delivering enhancements
Configure and demonstrate the TMS product portfolio to both internal and external stakeholders, maintaining consistently high-quality presentations
Relay customer feedback and market priorities to inform product development and research initiatives
Produce high-quality functional summaries and functional specifications for system enhancements, adhering to business standards
Work with relevant teams to identify efforts and associated costs for projects in line with procedures, including the resources and development teams ensuring the timely delivery of software to the customer
Serve as the primary project contact for assigned customer accounts, working closely with colleagues and the Account Manager to ensure that the Company is delivering the best service possible
Assist colleagues and customers with reported issues where necessary
What we’re looking for:
Demonstrable experience in a similar role within the logistics and transportation sector
Proven track record in implementing projects and processes into operational environments
Ability to understand customer priorities, technical landscape, and operational business requirements
Capacity to develop and deliver targeted presentations, demonstrating an understanding of the solution in a clear and concise manner
Confident disposition and ability to quickly build effective relationships with key stakeholders
Process-driven with experience working to deadlines and service level agreements
Excellent communication skills and ability to articulate concepts and ideas to diverse audiences
Strong teamwork skills, with the ability to listen and collaborate efficiently
Organised and able to prioritise tasks appropriately according to deadlines
Willingness to travel across the UK and internationally as required
Knowledge of computer hardware, programming languages, networking and communication protocols, and databases would be beneficial
Why Microlise?
When your groceries arrive at your door or you sign for your online parcel, one or more of our software, telematics or proof-of-purchase solutions have probably been used. Our solutions deliver value to many of the UK’s leading grocery retailers and food logistics providers as well as to household names including JCB, Stobarts, Carlsberg, Waitrose, and Royal Mail.
Proudly Midlands-based, Microlise has been operating for over thirty years, and recently became a Publicly Listed Company with shares trading on the London Stock Exchange. Our growing business is guided by our culture which drives the way we behave, the way we work, the way we connect with our customers, and the way we support and develop our people.
Full support and training to ensure you are well equipped to succeed in your role.
Access to our salary sacrifice EV Car Scheme - payments are made before tax and other contributions, so saving you money, whilst doing your bit for the environment!
Great Place to Work certified – We have been recognised by the global authority on workplace culture, so come be a part of our success!
Private medical insurance with Vitality Health including rewards for members such as: Free Amazon Prime, Apple Watch, discounted gym membership and many more!
25 days holiday, excluding bank holidays, increasing with service.
Invested in employee health and well-being with over 20 mental health first aiders in the business.
Employee Assistance Programmes
Free Costco membership, 20% off EE mobile and line rental, and other local discounts
Great staff extras: Easter eggs, yearly BBQ, Christmas gifts and annual staff awards
Free Microlise Cresswell Racing Tickets, support British Superbikes
Executive Box at Motorpoint Arena Nottingham
Recruitment Process
For successful candidates, interviews will take place whilst the advert is still live; so, don’t delay getting your application in!
Recruitment Agencies
Whilst we make every effort to directly source candidates for our live roles, we do have a very small, preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our Recruitment Team or Hiring Managers. Any queries should be directed to jobs@microlise.com in the first instance.
We are looking for a project-focused individual with an in-depth knowledge of the transport and logistics industry. If you excel at working with cross-functional teams pairing with skills to convert business requirements into technology-driven solutions, then apply now!
What you will be doing:
Build a trusted relationship with the customer and provide expert advice on product usage, ensuring optimal utilisation of their TMS solution
Effectively address customer needs by aligning industry insights with their specific requirements and the TMS product portfolio
Offer product expertise to support sales efforts, aiding in the presentation of TMS solutions to potential clients
Help with the organisation and delivery of customer projects of varying complexities, including, scope definition, functional workshops, user training, designing and delivering enhancements
Configure and demonstrate the TMS product portfolio to both internal and external stakeholders, maintaining consistently high-quality presentations
Relay customer feedback and market priorities to inform product development and research initiatives
Produce high-quality functional summaries and functional specifications for system enhancements, adhering to business standards
Work with relevant teams to identify efforts and associated costs for projects in line with procedures, including the resources and development teams ensuring the timely delivery of software to the customer
Serve as the primary project contact for assigned customer accounts, working closely with colleagues and the Account Manager to ensure that the Company is delivering the best service possible
Assist colleagues and customers with reported issues where necessary
What we’re looking for:
Demonstrable experience in a similar role within the logistics and transportation sector
Proven track record in implementing projects and processes into operational environments
Ability to understand customer priorities, technical landscape, and operational business requirements
Capacity to develop and deliver targeted presentations, demonstrating an understanding of the solution in a clear and concise manner
Confident disposition and ability to quickly build effective relationships with key stakeholders
Process-driven with experience working to deadlines and service level agreements
Excellent communication skills and ability to articulate concepts and ideas to diverse audiences
Strong teamwork skills, with the ability to listen and collaborate efficiently
Organised and able to prioritise tasks appropriately according to deadlines
Willingness to travel across the UK and internationally as required
Knowledge of computer hardware, programming languages, networking and communication protocols, and databases would be beneficial
Why Microlise?
When your groceries arrive at your door or you sign for your online parcel, one or more of our software, telematics or proof-of-purchase solutions have probably been used. Our solutions deliver value to many of the UK’s leading grocery retailers and food logistics providers as well as to household names including JCB, Stobarts, Carlsberg, Waitrose, and Royal Mail.
Proudly Midlands-based, Microlise has been operating for over thirty years, and recently became a Publicly Listed Company with shares trading on the London Stock Exchange. Our growing business is guided by our culture which drives the way we behave, the way we work, the way we connect with our customers, and the way we support and develop our people.
Full support and training to ensure you are well equipped to succeed in your role.
Access to our salary sacrifice EV Car Scheme - payments are made before tax and other contributions, so saving you money, whilst doing your bit for the environment!
Great Place to Work certified – We have been recognised by the global authority on workplace culture, so come be a part of our success!
Private medical insurance with Vitality Health including rewards for members such as: Free Amazon Prime, Apple Watch, discounted gym membership and many more!
25 days holiday, excluding bank holidays, increasing with service.
Invested in employee health and well-being with over 20 mental health first aiders in the business.
Employee Assistance Programmes
Free Costco membership, 20% off EE mobile and line rental, and other local discounts
Great staff extras: Easter eggs, yearly BBQ, Christmas gifts and annual staff awards
Free Microlise Cresswell Racing Tickets, support British Superbikes
Executive Box at Motorpoint Arena Nottingham
Recruitment Process
For successful candidates, interviews will take place whilst the advert is still live; so, don’t delay getting your application in!
Recruitment Agencies
Whilst we make every effort to directly source candidates for our live roles, we do have a very small, preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our Recruitment Team or Hiring Managers. Any queries should be directed to jobs@microlise.com in the first instance.