Band 3 - Clinical Services Administrator - Bristol
| Posting date: | 16 April 2024 |
|---|---|
| Salary: | £22,816 to £24,336 per year |
| Additional salary information: | £22816 - £24336 a year |
| Hours: | Full time |
| Closing date: | 01 May 2024 |
| Location: | Brentry, BS10 6NB |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9342-24-0506 |
Summary
Liaise with a wide range of stakeholders, both internal to the organisation and external, including: Medical Staff Multidisciplinary Teams (Community or Inpatient) Services Users and Carers Health and Social Care teams Third sector/voluntary agencies Community groups and local authority provision Other statutory agencies e.g. Police, Ministry of Justice etc Utilise written and verbal communication skills to connect with a wide range of people, including outside agencies, requiring tact and persuasive skills where there may be barriers to understanding or agreement Exchange verbal and written information with patients, staff and carers relating to appointments, admissions and meetings etc Work within a multi-disciplinary environment ensuring that communication with appropriate team members is effective To receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly ensuring appropriate action is taken with high priority items To manage both telephone and face to face contacts with distressed service users in a supportive and empathetic manner Exercise judgement when dealing with patient enquiries, analyse and resolve non-clinical patient problems including resolving conflicting diary appointments or schedules, clinics, meetings, tribunals etc. Escalating issues to the Lead Clinical Services Administrator as appropriate Arrange meetings and appointments for members of the team Type patient reports/correspondence/e-mails as required, deal with telephone/face to face enquiries from patients. Input accurate and up to date patient data onto the electronic patient system Maintain efficient and effective electronic filing system/, Internet, Intranet, patient records to access and extract information as needed Take and distribute formal minutes and meeting notes as necessary Clerical duties including photocopying/scanning/uploading Provide cover for colleagues when and where necessary Plans own workload to ensure that weekly, monthly, quarterly and annual tasks are met Prioritise workload with particular consideration to issues arising and responding to shifting priorities appropriately