Motor Claims Advisor - FNOL - Hybrid Working
| Posting date: | 16 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Pension, Well-being programme |
| Hours: | Full time |
| Closing date: | 16 May 2024 |
| Location: | Leicester, Leicestershire, LE11SH |
| Company: | Hastings Direct |
| Job type: | Permanent |
| Job reference: | 60009361_1713251229 |
Summary
Salary: £26,500
Location: Leicester- Hybrid
Working Hours: Monday to Friday, rotation shift between 8:00 and 19:00 (NO WEEKENDS!)
We have a fantastic opportunity to join our First Notification of Loss Department (FNOL) within our motor claims department, where you will play a vital role in delivering the best outcomes for us and our customers.
We are looking for colleagues who are passionate about providing excellent customer service, have outstanding communication skills and a high attention to detail to deliver a seamless and memorable experience for our customers following a road traffic accident.
Job Details
- Accurately logging the first notification of motor claims, including setting clear expectations of the service journey with the customer's
- Proactively managing a portfolio of claims that you have registered and carrying out initial investigations on both first-party and third-party claims through gathering evidence and liaising with various stakeholders to support the claim.
- Taking ownership of all inbound calls whilst providing clear and effective communication throughout
- Making the correct liability decision on every claim, as well as identifying indemnity issues and managing resolutions
- Having difficult conversations with customers about liability decisions preventing customer complaints
Skills we would love you to have
- Claims, insurance or robust customer service experience
- Strong decision-making and influencing skills
- Outstanding communication and customer service skills
- Strong listening and attention to detail skills
- The ability to empathise with our customers and hold difficult conversations where needed
What we offer
Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.
Reward
Salary - Attractive salary based on experience (pay reviews also completed each year)
Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.
Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.
Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.
Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs.
There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.
Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve
We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart
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Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.