Technical Support Advisor (German Speaking)
| Posting date: | 16 April 2024 |
|---|---|
| Salary: | £26,000 per year |
| Hours: | Full time |
| Closing date: | 16 May 2024 |
| Location: | Steeton, Keighley |
| Remote working: | On-site only |
| Company: | Acorn Stairlifts UK |
| Job type: | Permanent |
| Job reference: | ACO980330 |
Summary
We are currently looking for a Technical Support Advisor (German Speaking) to join our International Technical Support Team at our Head Office in Steeton, West Yorkshire.
*** Full comprehensive training will be provided, no previous technical role is required ***
*** Must be fluent in English and German ***
Working Hours: Monday to Friday, 8:00am to 5:00pm
Salary: £26,000 P/A
The role consists of:
Provide first line of technical support to our engineers and approved dealers
Take ownership of the technical queries and warranty claims received either by phone or email, ensuring all correspondence and advise is logged in a timely and professional manner.
Work with other members of the team creating a positive and supportive relationship
Assist with translation on technical training sessions for German engineers
Skills and experience:
Ability to write and communicate both in English and German
Problem solving and organisation skills
Demonstrate attention to detail when accomplishing a task.
Good telephone manner
Competent when using IT equipment
Having technical experience is not essential for this role but would be an advantage.
Must be able to display the Acorn Values
OUR VALUES
Quality of the products we make and sell and the service we provide
Unity Working together as one team
Integrity Acting responsibly and honestly to deliver on our promises
Caring About our customers, each other and the wider community
Ambition Taking Pride in all we do and striving to improve
Why work at Acorn Stairlifts?
Investors in People award
Induction and training programme
Excellent transport links to Leeds, Bradford, and Skipton
Free car parking
Onsite canteen
Healthcare and pension provisions
Managers Choice:
We have a Managers choice award, if selected by a manager for outstanding work effort you will receive £50 in vouchers
Acorn Achievers:
We also run a monthly incentive scheme to recognise employees that go over and above their job duties by rewarding them with a first prize of £100 vouchers and two runner ups of £50 vouchers each.
Recommend a friend scheme:
Do you want to recommend us a friend to work with us? Do it and you can earn up to £100 if your friend is finally offered a position to join Acorn!
Please, apply now if you want to be considered for this role.
*** Full comprehensive training will be provided, no previous technical role is required ***
*** Must be fluent in English and German ***
Working Hours: Monday to Friday, 8:00am to 5:00pm
Salary: £26,000 P/A
The role consists of:
Provide first line of technical support to our engineers and approved dealers
Take ownership of the technical queries and warranty claims received either by phone or email, ensuring all correspondence and advise is logged in a timely and professional manner.
Work with other members of the team creating a positive and supportive relationship
Assist with translation on technical training sessions for German engineers
Skills and experience:
Ability to write and communicate both in English and German
Problem solving and organisation skills
Demonstrate attention to detail when accomplishing a task.
Good telephone manner
Competent when using IT equipment
Having technical experience is not essential for this role but would be an advantage.
Must be able to display the Acorn Values
OUR VALUES
Quality of the products we make and sell and the service we provide
Unity Working together as one team
Integrity Acting responsibly and honestly to deliver on our promises
Caring About our customers, each other and the wider community
Ambition Taking Pride in all we do and striving to improve
Why work at Acorn Stairlifts?
Investors in People award
Induction and training programme
Excellent transport links to Leeds, Bradford, and Skipton
Free car parking
Onsite canteen
Healthcare and pension provisions
Managers Choice:
We have a Managers choice award, if selected by a manager for outstanding work effort you will receive £50 in vouchers
Acorn Achievers:
We also run a monthly incentive scheme to recognise employees that go over and above their job duties by rewarding them with a first prize of £100 vouchers and two runner ups of £50 vouchers each.
Recommend a friend scheme:
Do you want to recommend us a friend to work with us? Do it and you can earn up to £100 if your friend is finally offered a position to join Acorn!
Please, apply now if you want to be considered for this role.