Service Desk Operator | 2gether Support Solutions
| Posting date: | 15 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | circa £25,000 per annum |
| Hours: | Full time |
| Closing date: | 15 May 2024 |
| Location: | Canterbury, CT1 3NG |
| Company: | 2gether Support Solutions |
| Job type: | Permanent |
| Job reference: | 6213087/6213087KCH |
Summary
Helpdesk and Switchboard Operators are outgoing, customer focussed people that provide a critical service to all callers to 2Gether and the Trust (EKHUFT). They are part of a central point of contact that provides an efficient, tailored and courteous first line support service to patients, members of the public and staff.
Previous call handling experience and good IT skills would be an advantage.
This is a full time role, 37.5 hours per week. Due to service requirements operating a 24/7 rota, some degree of flexibility is required.
If you are looking for a rewarding and busy role, whereby you will be a vital part of the hospital team, showing excellent communication skills, initiative and self-motivation in your work, apply today for consideration.
· Respond to enquiries through various channels and deliver exceptional support to patients, staff and external callers
· Strong affinity with IT systems and ability to manage systems to ensure timely delivery of service requirements
· Able to perform under pressure by responding to Major incidents, Emergency calls, Fire Alarms etc
· Proactively monitor systems that manage work flow to different teams within 2gether and match with the right team or operative when required.
Why work with us?
• Generous annual leave allowance plus the opportunity to buy or sell leave
• Company Pension
• Onsite childcare facilities
• Cycle to Work Scheme
• Employee Assistant Programme with Health Assured
We offer discounts and savings that make a difference to you including:
• Discounted travel, accommodation, airport parking, holidays, skiing and travel extras
• Subsidised bus pass
• Health and beauty, gifts, toys, fashion and entertainment
• Training and development opportunities including BICS and functional skills training
Social values are at the core of 2Gether Support Solutions. We welcome applications from all backgrounds to encourage a diverse and inclusive workforce.
Please see attached job description for full range of job duties.
This advert closes on Friday 19 Apr 2024