Operational Security Manager
| Posting date: | 15 April 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 15 May 2024 |
| Location: | B1 2DR |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 51715 |
Summary
Job objectives and responsibilities
-Security lead for all Mitie site based Supervisors and SO's
-Actively drive for service excellence, sustainability, social values and efficiency initiatives at local level;
-Co-ordinate the local delivery of all security operations
-Effective and pro-active communication with the HMRC clients
-Carry out pre-audit for monthly KPI meetings for all security operations
-Manage client expectations and resolve all concerns in timely manner
-Assist Mitie HMRC account team and local Mitie Operations Manager as required
-Management of and responsibility for security equipment on sites
Main duties
-Implement opportunities locally to maxise service efficiency and drive continuous improvement
-Conduct monthly pre-audits KPI meetings as required and escalate any failings
-Conduct regular reviews of all sites and ensure that all issues identified are reported and resolved
-Communicate effectively and proactively with the security team and HMRC client
-Ensure smooth running of the HMRC security operation at all times leading by example to deliver to the high standards HMRC expect
-Manage all aspects of site based Mitie security staff for example (list is not exhaustive):
-management of holidays
-manage unplanned absence
-development programmes for all members of site teams, working with shift supervisors
-appraisals and performance management
-staff training routine and management of training records
-management of the incident reporting processes
-local management of additional works requests and proactive / timely coms with HMRCS soft and hard FM suppliers
-Ensure all HMRC officers have read and signed the up to date Assignment Instructions
-Ensure the security risk assessments have been signed off and regularly reviewed.
-Lead on recruitment and retention requirements for prescribed area
Person Specification - Key competancies
-SC Clearance - Minimum standard
-Minimum of 5 years proven experience in a similar role
-Must understand client needs within HMRC
-Capable of being flexible with working hours due to 24 hour working model of sites
-Ability to inspire and lead teams to deliver the highest service standards at all times
-Effective communicator at all levels
-Must have exceptional understanding of security services within HMRC
-Understand key Mitie principles and assist in delivering this in every aspect of site functions
-Must have excellent IT skills and a good understanding of all Microsoft Office applications
Health and Safety responsibilities
-Follow Group and company policies and procedures at all times;
-Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
-Use all work equipment and personal PPE properly and in accordance with training received;
-Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
-Security lead for all Mitie site based Supervisors and SO's
-Actively drive for service excellence, sustainability, social values and efficiency initiatives at local level;
-Co-ordinate the local delivery of all security operations
-Effective and pro-active communication with the HMRC clients
-Carry out pre-audit for monthly KPI meetings for all security operations
-Manage client expectations and resolve all concerns in timely manner
-Assist Mitie HMRC account team and local Mitie Operations Manager as required
-Management of and responsibility for security equipment on sites
Main duties
-Implement opportunities locally to maxise service efficiency and drive continuous improvement
-Conduct monthly pre-audits KPI meetings as required and escalate any failings
-Conduct regular reviews of all sites and ensure that all issues identified are reported and resolved
-Communicate effectively and proactively with the security team and HMRC client
-Ensure smooth running of the HMRC security operation at all times leading by example to deliver to the high standards HMRC expect
-Manage all aspects of site based Mitie security staff for example (list is not exhaustive):
-management of holidays
-manage unplanned absence
-development programmes for all members of site teams, working with shift supervisors
-appraisals and performance management
-staff training routine and management of training records
-management of the incident reporting processes
-local management of additional works requests and proactive / timely coms with HMRCS soft and hard FM suppliers
-Ensure all HMRC officers have read and signed the up to date Assignment Instructions
-Ensure the security risk assessments have been signed off and regularly reviewed.
-Lead on recruitment and retention requirements for prescribed area
Person Specification - Key competancies
-SC Clearance - Minimum standard
-Minimum of 5 years proven experience in a similar role
-Must understand client needs within HMRC
-Capable of being flexible with working hours due to 24 hour working model of sites
-Ability to inspire and lead teams to deliver the highest service standards at all times
-Effective communicator at all levels
-Must have exceptional understanding of security services within HMRC
-Understand key Mitie principles and assist in delivering this in every aspect of site functions
-Must have excellent IT skills and a good understanding of all Microsoft Office applications
Health and Safety responsibilities
-Follow Group and company policies and procedures at all times;
-Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
-Use all work equipment and personal PPE properly and in accordance with training received;
-Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;