Hire Desk Controller
| Posting date: | 15 April 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 13 May 2024 |
| Location: | Exeter , EX5 1EW |
| Company: | Vacancy Filler |
| Job type: | Permanent |
| Job reference: | APR20247064 |
Summary
MGF are currently seeking to recruit an experienced Hire Desk Controller to join our busy depot in Exeter. We offer a competitive rate of pay to applicants who display the required skills.
Reporting to the Operations Manager, you will provide an efficient and effective service on the Hire Desk to assist the team with their activities.
Your key responsibilities may include:
Dealing with enquiries and converting them into hire business
Responsible for receiving orders (On-hires) and requests for collections (Off-hires)
Calculation and supply of quotes on CRM system
Planning of transport for deliveries and collections
Daily preparation of drivers’ paperwork
Daily communication with sites
Customer’s loss and damage reports
Answering incoming calls
The core requirements for this role are:
Experience in a customer service role, preferable within a hire/sales environment
A professional manner with good communication and people skills
PC literate with experience of Microsoft Systems
Ability to prioritise work load and work to tight deadlines
Local area knowledge for the depot areas served
Motivated self-starter with good administration, time management and organisation skills
As well as a competitive salary, we also offer the following:
Option to purchase additional days of annual leave
Additional annual leave awarded to recognise long service
Pension Scheme
Life Assurance
Training & development – online, in house, external providers and hands on practical experience
Award and recognition initiatives
Discretionary bonus scheme based on business performance
Shutdown over the Christmas period
Refer a friend scheme
Free on-site parking
Our ideal applicant will be a team player with a flexible approach who is capable of prioritising a varied workload who would like to work for a well-established company.
MGF is a privately owned independent company specialising in the supply of excavation support equipment to the construction industry through hire and sale. Our strategy is to provide a comprehensive service to our customers. This is achieved through continuous investment in our products, infrastructure, processes and people to achieve long term sustainable growth. Employing over 440 staff, we operate nationally from 14 locations.
We aim to be an equal opportunities employer and welcome applications from all sections of society. All applicants will be treated in the strictest of confidence.
Reporting to the Operations Manager, you will provide an efficient and effective service on the Hire Desk to assist the team with their activities.
Your key responsibilities may include:
Dealing with enquiries and converting them into hire business
Responsible for receiving orders (On-hires) and requests for collections (Off-hires)
Calculation and supply of quotes on CRM system
Planning of transport for deliveries and collections
Daily preparation of drivers’ paperwork
Daily communication with sites
Customer’s loss and damage reports
Answering incoming calls
The core requirements for this role are:
Experience in a customer service role, preferable within a hire/sales environment
A professional manner with good communication and people skills
PC literate with experience of Microsoft Systems
Ability to prioritise work load and work to tight deadlines
Local area knowledge for the depot areas served
Motivated self-starter with good administration, time management and organisation skills
As well as a competitive salary, we also offer the following:
Option to purchase additional days of annual leave
Additional annual leave awarded to recognise long service
Pension Scheme
Life Assurance
Training & development – online, in house, external providers and hands on practical experience
Award and recognition initiatives
Discretionary bonus scheme based on business performance
Shutdown over the Christmas period
Refer a friend scheme
Free on-site parking
Our ideal applicant will be a team player with a flexible approach who is capable of prioritising a varied workload who would like to work for a well-established company.
MGF is a privately owned independent company specialising in the supply of excavation support equipment to the construction industry through hire and sale. Our strategy is to provide a comprehensive service to our customers. This is achieved through continuous investment in our products, infrastructure, processes and people to achieve long term sustainable growth. Employing over 440 staff, we operate nationally from 14 locations.
We aim to be an equal opportunities employer and welcome applications from all sections of society. All applicants will be treated in the strictest of confidence.