Patient Services Manager
| Posting date: | 15 April 2024 |
|---|---|
| Salary: | £13.00 to £14.00 per hour |
| Additional salary information: | £13.00 - £14.00 an hour |
| Hours: | Full time |
| Closing date: | 27 May 2024 |
| Location: | Sheffield, S8 0YH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3391-24-0011 |
Summary
Reception Duties Maintaining and monitoring the practice appointments system Processing telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming and outgoing mail Taking messages and passing on information Filing and retrieving notes / paperwork Processing repeat prescriptions and pathology links in accordance with practice guidelines Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying, faxing and scannin Ensure that all office equipment is maintained in good repair including checking that equipment is stocked with paper and toners and replacing when required: reporting all faults and required repairs to the Practice Assistant Manager via fault reporting process Dealing with clinical and shredding waste Provision of refreshments for staff and visitors as required Arranging transport for patients where appropriate Supervisory Duties (2 days each week) Manage the receptionist rota ensuring appropriate levels of cover are provided at all times. Ensure all employees are rotated equally to allow variety in their jobs Ordering, re-ordering and monitoring of stationery and NHS supplies when required Attend weekly management meetings Ensure leaflets and noticeboards are tidy, organised and up to date in both waiting rooms Manage the stationery cupboard and its stocking levels Assist in the updating of reception protocols and procedures Ensure the reception and front desk area are clean, tidy and organised at all times. Assist with receptionists annual appraisals Supervise all staff to ensure best practice and that all receptionists are following guidelines and procedures. Assist in the provision of induction training and ongoing review Ensure Practice policies are followed and accurate records are kept with particular reference to appointments, messages, visits, post, patient registration, repeat prescriptions, filing systems, births and deaths Liaise with other members of the primary health care team, outside agencies and Practice volunteers as required Ensure General Data Protection Regulation (GDPR) are maintained Regularly review the standard of work of the reception team both collectively and individually and discuss any problems/changes with the team Ensure reception overtime sheets are completed at the appropriate times and are accurate Monitor some areas of QOF and IIF Patient services Deal with complaints on front desk in accordance with practice complaints procedure. Assist in the maintenance of computerised appointment systems for all services Ensure systems for data management are adequate on a daily basis Information technology Have full understanding of appointment system Have a working knowledge of all necessary software and hardware Deal with IT problems in the first instance in reception Train staff in the use of any new systems Building Have a clear understanding of telephone systems, daytime and out of hours Deal with maintenance issues as require Understand security systems Intruder & Fire alarms & CCTV cameras