Complaints Customer Care Administrator
| Posting date: | 13 April 2024 |
|---|---|
| Salary: | £12.20 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 11 May 2024 |
| Location: | COVENTRY, CV3 1JG |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | OBT TCL PXC4P |
Summary
What's involved with this role:
Temporary Complaints Customer Care Administrator
Reference no: OBT TCL PXC4P
Pay Rate: £12.20 per hour PAYE
36.25 Monday – Friday, normal working hours
This opening assignment is for 3 months
City: COVENTRY
A Customer Care Administrator is required to be part of a high performing, results driven team and to deliver outcomes to the highest level of performance and standard of service. To support the Complaints & Customer Care Team on administrative duties.
Key responsibilities:
Provide the day-to-day administrative functions and support for the Complaints & Customer Care Team, such as processing compensation payments, system administration, tasks, emails and the issue of letters.
Responsible for general office administration and supporting the team with routine tasks, including compensation payments, regulatory extension letters, acknowledgement letters and the centralised mailboxes.
Undertaking concise meeting minutes where required.
Arranging team meetings, organising meeting facilities and preparing agendas.
Ordering of goods and services by purchase order, as directed.
Take ownership and accountability of own learning and for quality framework measures in respect of own role..
Ensure KPI’s, quality and performance are delivered to the highest standards in written and verbal communication and record keeping.
Manage contacts through multiple channels including social media, Trust Piot, Telephone, emails, and letter.
Manage and organise your own case load
Develop and sustain effective relationships with key internal and external stakeholders, and ensure activities meet regulatory requirements
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
**Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.
Experience:
Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
Previous experience of office administration.
Skills & Abilities:
Good numeracy, literacy skills including note taking.
Good IT skills, including Microsoft Word, Excel and Outlook and the ability to interpret basic data reports.
Good customer communication skills.
Minute taking skills and experience.
Ability to prioritise own workload and adapt to changing demands.
Have a driven mindset to self-assess, schedule, and prioritise daily tasks based on levels of importance.
Exceptional diligence and accuracy.
ALD
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Job Ref: OBT TCL PXC4P
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.