Customer Advisor
| Posting date: | 12 April 2024 |
|---|---|
| Salary: | £23,500.00 per year |
| Hours: | Full time |
| Closing date: | 12 May 2024 |
| Location: | Peterborough, Cambridgeshire, PE2 6FX |
| Company: | crooton |
| Job type: | Permanent |
| Job reference: | 1069244503 |
Summary
Customer Advisors
Location: Peterborough
Contract Type: Permanent
Hours: Full Time
Salary: £23,500 with a £5,200 per annum bonus opportunity
Join our client on a journey where your role truly makes a difference.
Ready to dive into a career that's not just professionally rewarding but also positively influences lives every day? Our client is actively seeking passionate individuals to join their dynamic team as a Customer Advisor in Peterborough.
We are recruiting for our client’s Patient Support Team to engage with our customers; assessing and supporting their individual needs by providing them with specialist advice and guidance in using medical devices to manage their bowel and bladder conditions.
The starting salary for this role is £23,500 with a £5,200 per annum bonus opportunity, therefore your realistic earning potential is £28,700. We also have an additional bonus available of a further 5% of salary as well as many other fantastic benefits.
Hybrid working is available between head office and home following a training period.
What will you be doing?
You will be responsible for making outbound calls to new and existing customers. The focus of the calls within a specified support programme would be to explore and understand an individual’s current bowel and bladder situation, provide tailored product and lifestyle advice to promote effective solutions, routines and regular ordering patterns.
You will need to be passionate to make a difference and be prepared to become committed to the team that genuinely puts its customer’s needs first and takes pride in delivering the highest levels of customer satisfaction. You will be challenged to work effectively and efficiently to meet daily targets while ensuring quality and standards are consistently met. The generating of comprehensive assessments from your individual customer activity will be used to support ongoing conversations with your customer and feed insights into the Marketing and Management teams.
As a Clinical Assistant, you will be provided with an extensive introductory training programme and ongoing professional development. Working within a small team, the cohesion and camaraderie provides an elevated degree of support and satisfaction.
If the rewards gained from working with a high performing, successful team and the essence of the role is to support customers with intimate healthcare needs, then this is the role for you.
What do you need?
We are looking for someone who can demonstrate a proven customer service focus, excellent communication skills, be able to take ownership and prioritise both your own work as well as being a strong team player.
On a professional level, this role requires:
· Proven track record in achieving/exceeding your targets/ KPIs within a structured working environment
· Ideally you would come from a customer service background, or a role when demanding targets have been set
· Excellent interpersonal skills, both verbal and written, along with the ability to effectively communicate with both internal and external stakeholders
On a personal level, this role requires:
· Empathy, patience, and maturity towards others
· Confidence and understanding to undertake conversations with consumers of a personal nature in relation to their intimate healthcare needs
· Strong desire to succeed within a highly ethical framework
· A pride and passion to achieve consistency and high standards in your work
· A results-oriented mind-set, and an outgoing personality with natural skills in building relationships and engaging in conversations that will lead to results
· We want you to be comfortable with change, speak up to make things better, and finally, you must be hungry to achieve
If you believe this could be the role for you, please click apply!
Please note the start date for this role is 3rd June 2024.
We look forward to hearing from you!