Customer Service Advisor
| Posting date: | 12 April 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 12 May 2024 |
| Location: | Swansea, Swansea, SA4 4LL |
| Company: | CEM Day Ltd |
| Job type: | Permanent |
| Job reference: | VAC000206_1712932192 |
Summary
About the role
We have an excellent opportunity available for a Customer Service Advisor to join our busy team at Garngoch Bodyshop.
As a Customer Service Advisor, you will provide exceptional customer care and build a genuine report with customers and recognise their wants and needs. You will communicate with the workshop and answer calls and queries from customers.
About you
Ideally, you will have experience of working within a customer facing environment with at least a basic knowledge of the automotive industry, be computer literate and able to work on one's own initiative as well as being able to work well within a team.
To be successful in this role you will be extremely organised, have high attention to detail and be a great team player.
A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment.
Why Day's Motor Group?
Since its inception in 1926 Day's continues to be a family run business that has been at the forefront of change and innovation receiving many awards from both the manufacturers and other external bodies.
Undoubtedly the commitment and enthusiasm displayed by all our staff has contributed significantly to our success. Our focus for the future is to maintain this culture of continuous development to the benefit of our customers, our company, and our employees.
As an Investor in People since 1995, we are passionate about continuing to build an environment where everyone feels valued, appreciated, and able to reach their full potential.
We believe that there is strength in diversity, and to further this we acknowledge that equality and inclusion are fundamental aspects of human life and a necessity for general wellbeing. At Day's we work continually to ensure that all our premises are welcoming and safe for everyone to be able to be their true self, and that we interact respectfully and collaboratively by showing that we care.
Employee benefits:
- Competitive salary
- 6.2 weeks annual leave, inclusive of bank holidays, based on contracted hours
- Contributory pension scheme *
- Life Assurance (death in service) *
- Staff discounts (vehicles, parts, servicing, vehicle hire, finance)
- Friends and Family discounted leasing
- Free on-site parking
- Cycle to work schemes
- Free and confidential access to BEN, employee assistance helpline available 24/7.
- Development opportunities within Days Motor Group
* Eligibility after qualifying period of continuous service
Without exception, we warmly welcome applications from people from all walks of life, who have the required skills and attributes. Should you need any assistance in relation to any aspect of our recruitment process, please don't hesitate to contact us at