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NHS Talking Therapies Administrator
| Posting date: | 12 April 2024 |
|---|---|
| Salary: | £22,816.00 to £24,336.00 per year |
| Additional salary information: | £22816.00 - £24336.00 a year |
| Hours: | Full time |
| Closing date: | 10 May 2024 |
| Location: | Farnborough, GU14 7SR |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | U0077-24-0006 |
Summary
JOB DESCRIPTION Post Title: NHS Talking Therapies Administrator Band: 3 Reports to: Administration Manager Key Relationships: NHS Talking Therapies Team, Primary Care teams Location: TalkPlus, The Meads Business Centre, 19 Kingsmead, Farnborough, GU14 7SR. Hours: 30 hours PER WEEK (Days/Shifts to be agreed before appointment but must include one late shift working till 8pm) Administration Office Hours are Monday to Thursday 08:00 - 20:00 Friday 08:00 - 17:00 Salary Range: £22,816 - £24,336 per annum depending on experience Main Duties and Responsibilities To maintain a range of administrative systems for the NHS Talking Therapies service. Responsible for preparing and collating patient referrals ready for input including, sorting from fax, scan, chase patient information, process and file. Assist with telephone enquiries from patients. Input patient referrals correctly. Answer the telephone promptly, efficiently and refer calls, take messages. To operate and manage the reception/meet and greet letting people into the department and showing them to the correct areas. To contribute to ensuring the requirements for internal and external monitoring and evaluation are met. Produce letters, documents and reports. Provide administrative support to the NHS Talking Therapies team members as required. Monitor discharge procedure by discharging people who have not engaged. Sometimes experiencing/dealing with difficult/upsetting situations. Administration Use photocopier and other office machines as appropriate Inc. shredding/scanning. Pick up voicemails promptly and action by passing messages on or processing them. Facilitate courses by helping to set up and clear down meeting room, preparing refreshments, hand outs and paperwork. Process patient Opt-in forms Produce, prepare and frank letters ready for posting and deal with all post received. Check and maintain stationery supplies including leaflets & documents. Maintain filing systems in accordance with systems and procedures. Keep patient information updated using the IAPTus System. Maintain diaries and work records, including those of the therapists. Book/fill appointments. Send and respond to email enquiries. Keep up to date with relevant policies and procedures and undertake appropriate training. Maintain a library of reference material relating to NHS Talking Therapies. General To contribute to the ongoing development of the service and to best practice. Work within NHUC policies and procedures. All employees have a duty and responsibility for their own health and safety and the health of safety of colleagues, patients and the general public. All employees have a responsibility and a legal obligation to ensure that information processed for both patients and staff is kept accurate, confidential, secure and in line with the Data Protection Act (1998) and Security and Confidentiality Policies. Undertake not to abuse their official position for personal gain, to seek advantage of further private business or other interests in the course of their official duties. This list is non exhaustive and other duties may be required to be undertaken to meet the needs of NHUC.