Production Controller
| Posting date: | 12 April 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 10 May 2024 |
| Location: | 25 Lea Rd, Waltham Abbey EN9 1AS, EN9 1AS |
| Company: | Vacancy Filler |
| Job type: | Permanent |
| Job reference: | APR20247013 |
Summary
Job Title: Production Controller
Department: Production
Location: London, Waltham Cross EN9 1AS
Reporting to: Production Team Leader / Production Manager
About The Delta Group
The Delta Group is committed to service excellence in-store, outdoor and online. We are dedicated, knowledgeable and client focused people who aspire to make a difference every day. We value the long-term partnerships we have with our clients and work collaboratively to lead effective change and empower your strategic goals.
Our clients operate in an increasingly complex world and must constantly evolve to meet the dynamic needs of retailers, e-tailers and consumers. Our services – comprised of three units: Creative, Display and Technology – are designed to reduce the complexity of international marketing campaigns across multiple markets and languages whilst maintaining consistency, increasing localisation and responsiveness.
Job Overview
Supporting the Production Team Leader / Production Manager in providing a service that focuses on producing the correct job first time, on time and in full. Managing projects from start to finish ensuring they are flawlessly moved through the business and delivered to client satisfaction. Being pro-active in your approach toward the client, the account management/sales team and the internal departments, helping all to meet business objectives.
Responsibilities
Work with the Account Management team and the Production Manager and Team Leader to ensure that you receive the required standard of brief, understanding client expectations and what is required to deliver on those expectations;
Ensure you manage the operational process of product manufacturing and ensure that you maximise efficiency;
Ensure you meet or exceed customer expectations
Understand current jobs, minimizing production costs and timings, reducing both material and time wastage involved in the quote through to complete production;
Ensure you deliver on tasks correctly, on time and on quality, and where this was not possible, that it is escalated to the CSM and/or Account Manager and remedial action taken.
Commit to a thorough and clear communication loop with the Account Management team and the client, updating with job progress, errors and mutually beneficial solutions
Responsible for effective management of outsourced permanent POS
Ensure that your personal knowledge is up to date on MIS systems, product, material and technical processes development
Operate invoicing process accurately and in a timely fashion;
Strive for continual improvement of client work;
Ensure that you or the correct personality, when requested, join the Account Management or New Business teams for pitches, presentations or visits, as required, seeking new cross selling opportunities and growth of existing business.
Key Requirements
Thorough knowledge of print production practices and processes
High level of attention to detail
Able to work under pressure and to tight deadlines
Ability to communicate effectively internally with colleagues and externally with clients
Good relationship building and negotiation skills
5 years’ experience with print
Analytical thinking skills
Professional approach to problem solving and internal customer relations
Reliable, trustworthy and conscientious
Effective and collaborative team player
Prepared to listen and learn from others
Ability to be flexible and adaptable to priorities and business needs
Principle contacts
Internal – production staff, management, directors, and all other areas of the business
External – all suppliers and customers
Safety Considerations
The post holder agrees to be committed to health and safety and be aware of their contribution towards it in the workplace. This includes the requirements to monitor.
The Delta Group is an equal opportunities employer and welcome all applications from suitably qualified candidates regardless of disability, race, gender, age, religion/belief, sexual orientation or any other characteristic protected by law.
Department: Production
Location: London, Waltham Cross EN9 1AS
Reporting to: Production Team Leader / Production Manager
About The Delta Group
The Delta Group is committed to service excellence in-store, outdoor and online. We are dedicated, knowledgeable and client focused people who aspire to make a difference every day. We value the long-term partnerships we have with our clients and work collaboratively to lead effective change and empower your strategic goals.
Our clients operate in an increasingly complex world and must constantly evolve to meet the dynamic needs of retailers, e-tailers and consumers. Our services – comprised of three units: Creative, Display and Technology – are designed to reduce the complexity of international marketing campaigns across multiple markets and languages whilst maintaining consistency, increasing localisation and responsiveness.
Job Overview
Supporting the Production Team Leader / Production Manager in providing a service that focuses on producing the correct job first time, on time and in full. Managing projects from start to finish ensuring they are flawlessly moved through the business and delivered to client satisfaction. Being pro-active in your approach toward the client, the account management/sales team and the internal departments, helping all to meet business objectives.
Responsibilities
Work with the Account Management team and the Production Manager and Team Leader to ensure that you receive the required standard of brief, understanding client expectations and what is required to deliver on those expectations;
Ensure you manage the operational process of product manufacturing and ensure that you maximise efficiency;
Ensure you meet or exceed customer expectations
Understand current jobs, minimizing production costs and timings, reducing both material and time wastage involved in the quote through to complete production;
Ensure you deliver on tasks correctly, on time and on quality, and where this was not possible, that it is escalated to the CSM and/or Account Manager and remedial action taken.
Commit to a thorough and clear communication loop with the Account Management team and the client, updating with job progress, errors and mutually beneficial solutions
Responsible for effective management of outsourced permanent POS
Ensure that your personal knowledge is up to date on MIS systems, product, material and technical processes development
Operate invoicing process accurately and in a timely fashion;
Strive for continual improvement of client work;
Ensure that you or the correct personality, when requested, join the Account Management or New Business teams for pitches, presentations or visits, as required, seeking new cross selling opportunities and growth of existing business.
Key Requirements
Thorough knowledge of print production practices and processes
High level of attention to detail
Able to work under pressure and to tight deadlines
Ability to communicate effectively internally with colleagues and externally with clients
Good relationship building and negotiation skills
5 years’ experience with print
Analytical thinking skills
Professional approach to problem solving and internal customer relations
Reliable, trustworthy and conscientious
Effective and collaborative team player
Prepared to listen and learn from others
Ability to be flexible and adaptable to priorities and business needs
Principle contacts
Internal – production staff, management, directors, and all other areas of the business
External – all suppliers and customers
Safety Considerations
The post holder agrees to be committed to health and safety and be aware of their contribution towards it in the workplace. This includes the requirements to monitor.
The Delta Group is an equal opportunities employer and welcome all applications from suitably qualified candidates regardless of disability, race, gender, age, religion/belief, sexual orientation or any other characteristic protected by law.