Reception and Admin Clerk | Calderdale and Huddersfield NHS Foundation Trust
| Posting date: | 12 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,383 per annum, pro rata |
| Hours: | Full time |
| Closing date: | 12 May 2024 |
| Location: | Huddersfield, HD3 3EA |
| Company: | Calderdale & Huddersfield NHS Foundation Trust |
| Job type: | Contract |
| Job reference: | 6157601/372-SURG1818 |
Summary
To provide clerical and administrative support the efficient running of the Elective Surgery Unit and Pre-operative Assessment Unit. The post demands a depth of autonomy and initiative along with knowledge of Microsoft applications.
• Dealing with the general public – attending the reception area, giving a polite and professional service.
• Answering of the phone in a timely, effective and professional manner.
• Dealing with the post and distribution of the same.
• Dealing with the telephone calls, internal and external, from departments, wards, medical staff, GP’s, other hospitals etc.
• Photocopying and scanning.
• Ensure that filing is kept up to date.
• Triage patients to determine appointment slot appropriate.
• Send out appointments and information to patients as and when necessary.
• Required to deal with confidential matters using discretion and sensitivity
• To develop working relationships with personnel in other departments within the Trust.
• Arrange interpreters and transport where necessary.
• Using the Electronic Patient Record
• Scheduling of patient appointments.
• Ensure that all patients are booked in on arrival, checked out and make new or re arrange appointments as necessary, altering and adding any details on the computer including next of kin.
We employ more than 6,500 staff who deliver compassionate care from our two main hospitals, Calderdale Royal Hospital and Huddersfield Royal Infirmary as well as in community sites, health centres and in patients’ homes. We also are incredibly proud to have almost 150 volunteers here at CHFT.
We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children’s and young people’s services; end of life care and outpatient and diagnostic imaging services.
We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza.
We continue to modernise and invest in our health services to build on our strong reputation. Foundation trusts are public leaders in improving quality in health services. They are part of the NHS – yet decisions about what they do and how they do it are driven by independent boards. Boards listen to their Council of Governors and respond to the needs of their members – patients, staff and the local community.
Foundation trusts provide what the health service wants, yet are also free to invest quickly in the changes to the local community needs, in striving to be the best, and in putting their patients first.
• Dealing with the general public – attending the reception area, giving a polite and professional service.
• Answering of the phone in a timely, effective and professional manner.
• Dealing with the post and distribution of the same.
• Dealing with the telephone calls, internal and external, from departments, wards, medical staff, GP’s, other hospitals etc. Ensure that all queries are attended to as soon as possible and conveying any messages to the appropriate personnel.
• Photocopying and scanning.
• Ensure that filing is kept up to date.
• Triage patients to determine appointment slot appropriate.
• Send out appointments and information to patients as and when necessary.
• Required to deal with confidential matters using discretion and sensitivity
• To deal with enquiries and take necessary action on behalf of and in the absence of work colleagues.
• To develop working relationships with personnel in other departments within the Trust.
• Arrange interpreters and transport where necessary.
• Deal with patient enquires/ test results ensuring any necessary action is taken.
• Discussing and giving admission details, arranging blood test and giving advice when to stop medication prior to admission for surgery as instructed by pre assessment nurse.
• To be able to deal with verbal/aggressive abuse from patients/relatives in a professional manner
• Typing for staff, i.e general correspondence, staff and patient
• Maintaining stock levels, stationary and patient information etc.
• Using the Electronic Patient Record
- Scheduling of patient appointments.
• Ensure that all patients are booked in on arrival, checked out and make new or re arrange appointments as necessary, altering and adding any details on the computer including next of kin.
• Send out appointments and information to patients as and when necessary.
• Accessing electronic casenotes on the EDMS and producing barcodes for scanning.
• Responsible for updating the waiting list if patient cancels their admission date.
• Accurate recording on patients pathways, documentation and creating of patient letters
• Inputting of patients details; whether it would be surgery dates or information from investigations/ notes from other hospitals or GPs etc.
• Sorting of daily emails, distributing through the department and relevant staff alongside accurate recording.
• Moving patients on within the department accurately.
• Prepping clinics for nurses and anaesthetists.
• Booking of investigation pre op testing.
• Booking and organising Covid-19 testing in accordance to guidelines
• Communicating with our outsourcing partners.
Admissions Unit
Admit elective and acute patients into hospital via EPR and Bluespier
Prepping of theatre lists and disturbing through all relevant teams.
Create of barcode front sheets for notes to be scanned to EDMS.
Running the enquires phone for the CHFT trust to find admitted patients.
This advert closes on Monday 22 Apr 2024
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