Renault Contact Centre Advisor
| Posting date: | 12 April 2024 |
|---|---|
| Salary: | £22,245 per year |
| Hours: | Full time |
| Closing date: | 12 May 2024 |
| Location: | WS5 4AW |
| Remote working: | On-site only |
| Company: | RAC |
| Job type: | Permanent |
| Job reference: | 5816 |
Summary
RAC have exciting opportunities to join our Branded Contact Centre as part of Renault as a Contact Centre Advisor.
With a starting salary of £22,245.09, including free top level RAC breakdown cover, this role will put you at the heart of delivering Renaults customer solutions.
Working hours: Monday to Thursday between 8am to 9pm, Friday between 8am and 6pm.
As a Renault Advisor you'll be case managing customer queries to full completion. You will be working in the Renault Contact Centre delivering world class customer service to all Renault and Dacia Customers and Dealerships. You can expect to be very busy dealing with multiple queries and task including, dealing with and resolving complaints, achieving KPI’s and upsells and building relationships with stakeholders across the Business.
Key Accountabilities.
Have a real desire to engage with your customer and deliver a fist class service
Achieve individual and department KPI’s and quality measures
Identify opportunities for up sell/brand reinforcement
Ensure any written communication is accurate, reflects the tone of voice and reinforces the Brand
Build and update product and process knowledge
Build relationships with the retailers involving them in all matters relating to their customers
Use a variety of contact channels, social media, email, phone, letter to maximise customer satisfaction and reduce case lengths
Be a genuine team player
Previous contact centre experience is not necessary, however the ability to demonstrate exceptional customer service is required.
You'll be used to working in a fast paced and regulated environment, and be able to demonstrate fantastic communication skills, as you'll be using all forms of combination methods including telephone, email, letters and social media.
You will be dealing with complaints and issues so being able to take control of a situation and resolve effectively is exactly what this role requires. You will need to be able to demonstrate confidence when speaking with your customers and have excellent keyboard and admin skills.
What we offer
At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, you’ll have all these extra benefits:
Eligibility to join our bonus scheme.
23 Days Annual Leave
Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings.
2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering.
Family leave support including paid time off, flexibility and resources to help balance work and family commitments.
Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household.
Car salary sacrifice scheme – after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options.
FREE RAC Ultimate Complete Breakdown Service from Day One.
Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more.
FREE onsite parking.
When you join us you will automatically be opted into our Colleague Share Scheme, called ‘Owning it together’. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus!
Together we are all #OrangeHeroes! Be a part of our journey!
We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.
With a starting salary of £22,245.09, including free top level RAC breakdown cover, this role will put you at the heart of delivering Renaults customer solutions.
Working hours: Monday to Thursday between 8am to 9pm, Friday between 8am and 6pm.
As a Renault Advisor you'll be case managing customer queries to full completion. You will be working in the Renault Contact Centre delivering world class customer service to all Renault and Dacia Customers and Dealerships. You can expect to be very busy dealing with multiple queries and task including, dealing with and resolving complaints, achieving KPI’s and upsells and building relationships with stakeholders across the Business.
Key Accountabilities.
Have a real desire to engage with your customer and deliver a fist class service
Achieve individual and department KPI’s and quality measures
Identify opportunities for up sell/brand reinforcement
Ensure any written communication is accurate, reflects the tone of voice and reinforces the Brand
Build and update product and process knowledge
Build relationships with the retailers involving them in all matters relating to their customers
Use a variety of contact channels, social media, email, phone, letter to maximise customer satisfaction and reduce case lengths
Be a genuine team player
Previous contact centre experience is not necessary, however the ability to demonstrate exceptional customer service is required.
You'll be used to working in a fast paced and regulated environment, and be able to demonstrate fantastic communication skills, as you'll be using all forms of combination methods including telephone, email, letters and social media.
You will be dealing with complaints and issues so being able to take control of a situation and resolve effectively is exactly what this role requires. You will need to be able to demonstrate confidence when speaking with your customers and have excellent keyboard and admin skills.
What we offer
At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, you’ll have all these extra benefits:
Eligibility to join our bonus scheme.
23 Days Annual Leave
Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings.
2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering.
Family leave support including paid time off, flexibility and resources to help balance work and family commitments.
Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household.
Car salary sacrifice scheme – after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options.
FREE RAC Ultimate Complete Breakdown Service from Day One.
Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more.
FREE onsite parking.
When you join us you will automatically be opted into our Colleague Share Scheme, called ‘Owning it together’. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus!
Together we are all #OrangeHeroes! Be a part of our journey!
We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.