Service Advisor
| Posting date: | 12 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £26,000 per annum |
| Hours: | Full time |
| Closing date: | 12 May 2024 |
| Location: | Letchworth, SG6 1BL |
| Company: | Norton Way Group Ltd |
| Job type: | Permanent |
| Job reference: | 520 |
Summary
Job Advert
Salary: Basic £26,000 per annum plus bonus
Location: Norton Way Mazda Norton Way North, Letchworth, Herts. SG6 1BL
Hours: Monday to Friday 08:00 to 18:00
A bit about us:
Established in 1989, Norton Way Group has evolved into a powerhouse in the automotive industry, with a rich history of growth,
development, and a commitment to excellence. We have been a leading automotive group in Letchworth for the past 35 years.
Over the past three decades, we've cultivated a culture of innovation, service, and dedication to our customers.
Norton Way Group has expanded its footprint, now spanning 10 sites across Hertfordshire, Bedfordshire, and West London. As a
multi-franchise business, we represent a diverse range of leading automotive brands.
Our success is a testament to the efforts of our dedicated team, now numbering over 400 staff. Together, we drive success,
celebrate achievements, and foster a dynamic work environment where every team member plays a crucial role.
Our Mazda dealership have been recognised in many award categories, including Mazda Elite club every year between 2014 and 2022
(top 10% of Mazda dealerships), Technician of the year 2018,
30-year service award, Mazda Sales dealership of the year 20-2021.
What you will be doing:
Our Service Advisors are an integral part of our business and one of the most important customer-facing roles across the business.
* Service Advisors arrange for customers' vehicles to be booked in for services of repairs
* Assist in the planning of the workshop, and liaise with internal departments including parts and the workshop, whilst being
able to understand the instructions provided to complete works/ Job cards
* Record work completed, contact customers if additional work is required, check vehicles coming through the service department
* Keep our customers updated at every stage on the progress of their vehicle, and ensure we meet the customer lead timescales.
We look at what you can do not what you have done, and career progress and training is something we encourage across all our
roles.
What we need from you:
* Full manual driving licence
* Experiences gained from an automotive service department background
* You will be patient and a good listener, with outstanding communication skills both in person and on the telephone.
* Must be computer literate with knowledge of MS Office packages
Our commitment to excellence has been recognised by prestigious accolades, including the Great Place to Work awards consecutively;
in 2022 and 2023.
In January 2023, we were awarded Best Place to Work for Well-being, a testament to our dedication to fostering a healthy and
supportive environment.
Furthermore, our achievements include being Highly Commended title at the AM Awards for Leadership and Diversity in May 2023.
Join us on a journey where success is not only celebrated but built upon a foundation of inclusivity, well-being, and exceptional
leadership.
Salary: Basic £26,000 per annum plus bonus
Location: Norton Way Mazda Norton Way North, Letchworth, Herts. SG6 1BL
Hours: Monday to Friday 08:00 to 18:00
A bit about us:
Established in 1989, Norton Way Group has evolved into a powerhouse in the automotive industry, with a rich history of growth,
development, and a commitment to excellence. We have been a leading automotive group in Letchworth for the past 35 years.
Over the past three decades, we've cultivated a culture of innovation, service, and dedication to our customers.
Norton Way Group has expanded its footprint, now spanning 10 sites across Hertfordshire, Bedfordshire, and West London. As a
multi-franchise business, we represent a diverse range of leading automotive brands.
Our success is a testament to the efforts of our dedicated team, now numbering over 400 staff. Together, we drive success,
celebrate achievements, and foster a dynamic work environment where every team member plays a crucial role.
Our Mazda dealership have been recognised in many award categories, including Mazda Elite club every year between 2014 and 2022
(top 10% of Mazda dealerships), Technician of the year 2018,
30-year service award, Mazda Sales dealership of the year 20-2021.
What you will be doing:
Our Service Advisors are an integral part of our business and one of the most important customer-facing roles across the business.
* Service Advisors arrange for customers' vehicles to be booked in for services of repairs
* Assist in the planning of the workshop, and liaise with internal departments including parts and the workshop, whilst being
able to understand the instructions provided to complete works/ Job cards
* Record work completed, contact customers if additional work is required, check vehicles coming through the service department
* Keep our customers updated at every stage on the progress of their vehicle, and ensure we meet the customer lead timescales.
We look at what you can do not what you have done, and career progress and training is something we encourage across all our
roles.
What we need from you:
* Full manual driving licence
* Experiences gained from an automotive service department background
* You will be patient and a good listener, with outstanding communication skills both in person and on the telephone.
* Must be computer literate with knowledge of MS Office packages
Our commitment to excellence has been recognised by prestigious accolades, including the Great Place to Work awards consecutively;
in 2022 and 2023.
In January 2023, we were awarded Best Place to Work for Well-being, a testament to our dedication to fostering a healthy and
supportive environment.
Furthermore, our achievements include being Highly Commended title at the AM Awards for Leadership and Diversity in May 2023.
Join us on a journey where success is not only celebrated but built upon a foundation of inclusivity, well-being, and exceptional
leadership.