Customer Service / Admin
| Posting date: | 12 April 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 12 May 2024 |
| Location: | Lowestoft, Suffolk |
| Remote working: | On-site only |
| Company: | P+S Personnel Services Ltd |
| Job type: | Temporary |
| Job reference: | PS3563AW |
Summary
P+S Personnel are pleased to be working on behalf of our client, who is currently seeking a Customer Service / Admin person to join their team based in Lowestoft on a temporary basis.
Main Responsibilities:
• Carrying out administration duties in response to customer orders/queries via telephone calls, emails, etc.
• Daily processing of customer orders - accurately in terms of order detail & pricing.
• Liaising with members of staff/other departments, carriers and suppliers to fully satisfy customer needs; take ownership of customer issues and following them through to fruition.
• Deal with customer complaints by email or phone.
• Adopting the buyer facilitator framework to help buyers make good buying decisions and optimise conversion of order line calls.
• Log all unconverted phone, email or online chat enquiries £250+ onto the high value enquiry log.
• Recontact high value enquiries by phone/email as requested by the Customer Services Manager and Team leader.
• Helping with ad-hoc office administration tasks as requested by the Customer Services Manager and Team Leader.
• Mentoring temporary staff when required.
• Participating in target setting and ensuring agreed targets and deadlines are met.
• Working alongside all employees to ensure that company Health and Safety standards are upheld at all times.
• Adhere to all departmental and company policies and procedures.
• Carry out any other duties that are reasonably asked of you in any area of the company.
Person Specification:
• Ability to work without direct supervision.
• Strong desire to understand customer’s needs, to take the initiative and “go the extra mile”.
• A positive “can do” attitude.
• Good problem-solving skills.
• Proven communication skills (written and verbal).
• Has the ability to construct well written emails to customers.
• Works with a high level of integrity at all times when dealing with customers and others.
• Has the ability to use appropriate questioning techniques to ascertain customer-specific requirements and able to close a sale.
• Able to plan daily tasks, complete daily workload log, complete role specific spreadsheets, recording customer interactions onto accounts every time, maximising efficiency at all times through workflow techniques.
• Able to prioritise work and meet deadlines in line with company needs, managing time effectively to maximise time available to talk to customers.
• Takes responsibility for promises made to customers/others and strives to deliver what has been promised.
• Is proactive in identifying training needs and seeing them through to fruition.
• Has an interest and knowledge of the company’s products.
• Ability and willingness to align own behaviours with the vision, goals and values of the company.
• Adheres to the company’s Health & Safety policy at all times.
Experience / Qualification:
• GCSE (or higher level of education).
• Previous experience working in a similar role would be advantageous.
Working Hours:
• 30 hours per week.
• Flexibility during the Company’s peak trading periods will be required.
If this is a role you are interested in, please apply online ensuring your CV is up to date.
Alternatively, please email your CV directly to jobs@pspersonnelltd.co.uk.