Verification Specialist - 12 month Fixed Term Contract
| Posting date: | 12 April 2024 |
|---|---|
| Salary: | £20,000 to £27,000 per year |
| Additional salary information: | Pension, Healthcare, |
| Hours: | Full time |
| Closing date: | 12 May 2024 |
| Location: | 6th Flour, Abbey House, Abbey Gardens, Reading RG1 3BA |
| Remote working: | On-site only |
| Company: | Entrust |
| Job type: | Contract |
| Job reference: |
Summary
Entrust is dedicated to keeping the world moving safely by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!!
The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.
We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.
Reporting to the Supervisor, SSL Verification, the Verification Specialist is responsible for researching, gathering and validating qualified information for customers purchasing and managing SSL certificates products with the purpose of ensuring adherence to Entrust’s strict verification policies and procedures. This aligns with Entrust’s annual WebTrust audit.
The main focus of the Verification Specialist is to process customer and service requests. In this role, you will execute verification procedures and ensure that customer account and order information conforms to guidelines and requirements placed on Entrust by international governing bodies.
Responsibilities
Responsible for researching, gathering and verifying the correctness and authenticity of the information collected for new ECS orders, account modifications and renewals through Qualified Independent Information Sources (QIIS) and Government Information sources (QGIS).
Responsible and accountable for having detailed knowledge of Entrust’s verification policies and procedures
Work closely with the Verification Auditors to resolve customer issues and to develop and recommend issue resolution
Help define, recommend and implement process improvement and efficiencies to enhance Verification operational effectiveness (e.g. improving issuance times) and improving customer satisfaction
Maintain ongoing tracking of work using approved productivity tools to ensure customer requests are continuing to move toward satisfactory completion within prescribed service level timelines
Assist Entrust Partners and Affiliates with enquiries and/or customer issues
Liaise with Customer Relationship Managers (CRM) to help ensure customer requests are actioned
Be available to take action on work as assigned by the ECS Operations Prime
Any other ad hoc duties as required
Qualifications
Previous experience in an authentication role preferred
Experience in a direct customer support/service role
University degree or college diploma preferred
Excellent analytical and creative problem-solving skills
Strong attention to detail a must
Ability to prioritize, multitask, and make decisions in a changing and dynamic environment are essential
Strong technical aptitude (e.g., ability to quickly learn new software)
Experience with Microsoft office suite (Outlook, Word, Excel)
Ability to work rotating shift
Language: English
The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.
We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.
Reporting to the Supervisor, SSL Verification, the Verification Specialist is responsible for researching, gathering and validating qualified information for customers purchasing and managing SSL certificates products with the purpose of ensuring adherence to Entrust’s strict verification policies and procedures. This aligns with Entrust’s annual WebTrust audit.
The main focus of the Verification Specialist is to process customer and service requests. In this role, you will execute verification procedures and ensure that customer account and order information conforms to guidelines and requirements placed on Entrust by international governing bodies.
Responsibilities
Responsible for researching, gathering and verifying the correctness and authenticity of the information collected for new ECS orders, account modifications and renewals through Qualified Independent Information Sources (QIIS) and Government Information sources (QGIS).
Responsible and accountable for having detailed knowledge of Entrust’s verification policies and procedures
Work closely with the Verification Auditors to resolve customer issues and to develop and recommend issue resolution
Help define, recommend and implement process improvement and efficiencies to enhance Verification operational effectiveness (e.g. improving issuance times) and improving customer satisfaction
Maintain ongoing tracking of work using approved productivity tools to ensure customer requests are continuing to move toward satisfactory completion within prescribed service level timelines
Assist Entrust Partners and Affiliates with enquiries and/or customer issues
Liaise with Customer Relationship Managers (CRM) to help ensure customer requests are actioned
Be available to take action on work as assigned by the ECS Operations Prime
Any other ad hoc duties as required
Qualifications
Previous experience in an authentication role preferred
Experience in a direct customer support/service role
University degree or college diploma preferred
Excellent analytical and creative problem-solving skills
Strong attention to detail a must
Ability to prioritize, multitask, and make decisions in a changing and dynamic environment are essential
Strong technical aptitude (e.g., ability to quickly learn new software)
Experience with Microsoft office suite (Outlook, Word, Excel)
Ability to work rotating shift
Language: English