Caseworker to Tim Eagle MSP
| Posting date: | 11 April 2024 |
|---|---|
| Salary: | £27,252 per year |
| Hours: | Full time |
| Closing date: | 11 May 2024 |
| Location: | Oban, PA34 5DJ |
| Remote working: | Fully remote |
| Company: | HIJOBS |
| Job type: | Permanent |
| Job reference: | 300956 |
Summary
- Supporting with keeping casework up-to-date and responding to public enquiries.
- Keeping cases up-to-date by tracking, logging and recognising when to escalate issues within team.
- Communicating with constituents on a wide range of issues, including those of a sensitive nature, and escalating accordingly.
- Communicating with other MSPs and MPs and their staff, Councillors and local authority officers, and parliamentary officials.
- Advocating on constituent's behalf with relevant bodies and organisations to assist and resolve matters.
- Briefing MSP on casework and trends.
- Reviewing constituent records and documentation in line with casework, and ensuring casework filing systems are kept up-to-date in line with GDPR requirements.
- Ensuring constituents are kept appropriately informed about progress of their enquiries.
- Maintaining knowledge about relevant policy developments.
- Attending help and advice surgeries and meeting with stakeholders alongside the MSP.