Internal Accounts Executive
| Posting date: | 11 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £25,000.00 |
| Hours: | Full time |
| Closing date: | 11 May 2024 |
| Location: | Birmingham |
| Company: | Totemic Ltd |
| Job type: | Permanent |
| Job reference: | 436 |
Summary
Job Advert
Are you Customer-focused and an excellent communicator with good listening skills?
Work for PayPlan and you can really make a positive difference to people’s lives.
At PayPlan we help people who are in debt, by providing free debt advice and debt solutions based around what people can afford to
repay.
We will give you full and intensive training to give you all the skills you’ll need to contribute towards the excellent service
that our clients quite rightly expect.
We are extremely busy and are expanding our current teams. We have vacancies for Debt Advisors/Reviewers to join our team now,
with interviews taking place ASAP!
Our trained Advisors engage with our clients (either by telephone, email or Live Chat) to fully understand their personal and
financial circumstances, create a sustainable budget for them to live by, providing advice about which debt solution will be most
suitable for them on their journey towards a debt-free life.
What we are looking for:
* Experience working in a telephone-based customer service, sales, and retention.
* Contacting active leads with a professional manner, whilst maintaining high quality customer service
* Following up marketing activity or previous contacts made.
* At various points of the customer life cycle, making outbound customer contacts and fielding incoming calls from customers
* Experience or knowledge of the financial services industry would be beneficial
* Strong attention to detail
* Ability to navigate through a number of in-house databases
* Good MS Office skills, particularly MS Word
* Strong numeracy, verbal and written communication skills
* Have a desire to help others and work hard to succeed every day
* serve as the business lead for all retention projects
* maintain and develop relationships with existing customers via telephone calls, emails & chat
* A quiet space with a desk and chair and a stable broadband connection
What’s in it for you?
We will give you full training that delivers all the skills you’ll need to contribute towards the excellent service that our
clients quite rightly expect. You'll be joining a company renowned for its Customer Care and positive environment. In August 2022
our colleagues voted us as one of the top 100 companies in the Q3 Best Companies survey.
It isn't just at the start that we invest in you either. We have training for everyone and we love seeing our people develop. It
is why over 90% of our managers have been promoted from within. The great thing about working with us is that if you just want to
do the best you can in your job then you can but if you want to progress in your career we here to support you.
Working under the Totemic Holdings group, you’ll have access to a range of employee benefits. Our benefits include free on-site
parking at all our office locations, cycle to work scheme, access to our 24/7 Employee Assistance Programme, dedicated Wellbeing
Champions across the business, and wellbeing rooms at all office locations, company pension, company-wide clubs and groups,
including running club, a football team and a menopause support group, extra benefits for long-serving employees, including
additional holiday and much more.
If this sounds like the role for you, we’d love to hear from you! Apply now or get in touch if you’d like any more information.
Are you Customer-focused and an excellent communicator with good listening skills?
Work for PayPlan and you can really make a positive difference to people’s lives.
At PayPlan we help people who are in debt, by providing free debt advice and debt solutions based around what people can afford to
repay.
We will give you full and intensive training to give you all the skills you’ll need to contribute towards the excellent service
that our clients quite rightly expect.
We are extremely busy and are expanding our current teams. We have vacancies for Debt Advisors/Reviewers to join our team now,
with interviews taking place ASAP!
Our trained Advisors engage with our clients (either by telephone, email or Live Chat) to fully understand their personal and
financial circumstances, create a sustainable budget for them to live by, providing advice about which debt solution will be most
suitable for them on their journey towards a debt-free life.
What we are looking for:
* Experience working in a telephone-based customer service, sales, and retention.
* Contacting active leads with a professional manner, whilst maintaining high quality customer service
* Following up marketing activity or previous contacts made.
* At various points of the customer life cycle, making outbound customer contacts and fielding incoming calls from customers
* Experience or knowledge of the financial services industry would be beneficial
* Strong attention to detail
* Ability to navigate through a number of in-house databases
* Good MS Office skills, particularly MS Word
* Strong numeracy, verbal and written communication skills
* Have a desire to help others and work hard to succeed every day
* serve as the business lead for all retention projects
* maintain and develop relationships with existing customers via telephone calls, emails & chat
* A quiet space with a desk and chair and a stable broadband connection
What’s in it for you?
We will give you full training that delivers all the skills you’ll need to contribute towards the excellent service that our
clients quite rightly expect. You'll be joining a company renowned for its Customer Care and positive environment. In August 2022
our colleagues voted us as one of the top 100 companies in the Q3 Best Companies survey.
It isn't just at the start that we invest in you either. We have training for everyone and we love seeing our people develop. It
is why over 90% of our managers have been promoted from within. The great thing about working with us is that if you just want to
do the best you can in your job then you can but if you want to progress in your career we here to support you.
Working under the Totemic Holdings group, you’ll have access to a range of employee benefits. Our benefits include free on-site
parking at all our office locations, cycle to work scheme, access to our 24/7 Employee Assistance Programme, dedicated Wellbeing
Champions across the business, and wellbeing rooms at all office locations, company pension, company-wide clubs and groups,
including running club, a football team and a menopause support group, extra benefits for long-serving employees, including
additional holiday and much more.
If this sounds like the role for you, we’d love to hear from you! Apply now or get in touch if you’d like any more information.