Dedicated Relief Security Officer
| Posting date: | 11 April 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 11 May 2024 |
| Location: | EC4R 3AD |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 51734 |
Summary
-Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools, and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.
Do You want to join the leading security company in the UK?
Would you like to be a part of the security team for Mitie Business Services?
Where: Riverbank House 2 Swan lane London
Hours: Mon - Sun Varied
Hourly Rate: £13.11
What's in it for you?
-A friendly supportive team
-Training, career development
-Opportunities to progress
-Overtime opportunities
-A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
About the Role:
-To keep the site operations manager, strategic account manager and the client management informed of incidents, and to ensure that agreed levels of service and contractual requirements are achieved as a minimum.
-Delivering excellent customer service
-Good level of concentration and coordinating
-Good communication skills and effective report writing capabilities
-Physical protection of the premises from any external or internal threats and preservation of life
-Prevention of loss of assets, critical technology, sensitive information, or reputational damage
-Thorough knowledge of the client to minimise impact to business areas, escalate where appropriate and understanding of critical systems
-Oversee perimeter access through reception for staff, tenants, contractors, visitors, and vehicles.
-Undertaking patrolling, searching and emergency response procedures.
-Greet all staff and visitors.
-Inspect all passes as necessary.
-Assists with any enquiries.
-Log and announce visitors to site.
-Access Control. (Lenel, Ccure etc)
-Internal and External foot patrol.
-Monitoring and use of CCTV, fire, intruder, and other electronic systems.
-Responding quickly and effectively to emergency situations and assisting with fire evacuation procedures
-The implementation of Health and Safety, Fire Regulations, and other in-house safety/environmental policies
-To carry out any investigations as required and to ensure reports are completed and sent to the site manager.
· Provide assistance for staff that experiences any welfare difficulties. When unable to resolve report to the Site Manager/Supervisor.
· To record and process data from the Patrol Management System.
· To ensure all site records are maintained and that all information required for monthly reports is completed.
· To deputise for the Supervisors as required.
-To act as a first line support for shift officers who encounter incidents or difficulties and escalate as appropriate to customer or Mitie management.
Specific Duties:
-Always arrive for shift on time. To be ready and be on post as per shift pattern.
-Book on with Supervisor/Control and provide full handover at end of shift.
-Follow the directions of the Supervisor.
-Wear the correct uniform for the duties in the correct way.
-Take the break for the prescribed time and no longer.
-Only smoke in designated smoking areas and NEVER on duty while on post.
-Do not chew gum, eat, or drink on post, use personal telephone, or lean on buildings.
-Stop all skateboarders or in-line skaters as described in the AIs.
-Assists occupiers, visitors, and tourists with enquiries.
-Maintain radio communications always open.
-Follow designated communications protocols.
-Carry out patrols and investigations as required.
-Report and maintain a written record of all faults / incidents.
-Ask for advice from Manager when uncertain.
-Have a working knowledge of the Assignment Instructions
-Follow and lead emergency procedures as required.
-Ensure personal and public safety in the carrying out of duties.
-To carry out reception duties when required
-Check your duty roster every time you are on shift.
-Daily inspection of all shift team members and completion of new uniform requests.
-Complete the daily Site Assignment Log.
-Record all lateness and absenteeism.
-Book on staff on shift accurately.
-Account for the issue and return of all keys.
-To undertake fire alarm tests as required
-To regularly assess team members knowledge and expertise
-To assist with site training of new staff
-To carry out any additional tasks as requested by the customer.
-Report all systems faults.
-To collect all the required data for management reports
-To manage communications between Team Members on site and maintain up to date contact lists.
-To complete a shift handover report for each shift and arrive at least 15 minutes before shift start.
-To allocate staff to duties and evenly distribute demand for extra work among the team.
-To carry out any additional tasks as requested by the customer.
About You:
-Ability to demonstrate that you can problem solve under pressure.
-Ability to multi-task and prioritise daily workload.
-Passionate about delivery excellent service
-SC clearance - vetting will be conducted after completion of successful interview.
-Willing to embrace a new and exciting challenges.
Essential
-Current valid DS SIA license
-Literacy
-Conversant with MS Office
-Customer focus
-Microsoft Office
-Leadership and management
-Communications
-Appraising Staff
-Disciplinary procedures
-Customer Focus
-Previous Security Experience
-Previous experience in leading large security teams
-Training experience
-Health & Safety Experience
Desirable
-Previous experience of working in security environment
-Good communications skills
Behavioural Competencies
-“Can do” attitude.
-Punctual
-Calm under pressure.
-Polite
-Know when to call assistance,
-Work as part of a team
-Can follow instructions.
-Team developer
-Process management, improvement & Quality
-Pro-active