Helpdesk & Triage Lead Administrator
| Posting date: | 11 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | BAND C £19,780 per year for 30 hours per week. (£24,725 full-time equivalent) |
| Hours: | Part time |
| Closing date: | 11 May 2024 |
| Location: | Cheltenham |
| Company: | Caring for Communities and People |
| Job type: | Contract |
| Job reference: | 837 |
Summary
Role overview
Would you like to join our wonderful Community Wellbeing team in Cheltenham?
They are looking for a Helpdesk & Triage Lead Administrator, (Internally known as Community Wellbeing Administrator Lead) to
coordinate the new referrals that enter the service and deal with initial enquiries.
* You'll be a resilient, confident communicator and have excellent organisational skills. Empathy for others, together with a
focus on delivering excellent outcomes for clients. It would be beneficial to have some experience of working in a social care
or customer service environment.
* You'll be required to provide initial information, advice, and guidance to clients on all aspects of their lives, establish
their required needs then refer them on to appropriate agencies or allocate them to the team of Social Prescribers.
* Knowledge of support services and agencies in the statutory and Voluntary sectors in both Cheltenham and Tewkesbury areas would
be beneficial.
* You'll support the management team with administrative tasks including maintaining an effective records system of cases,
monitoring whether quality targets have been met, and general administrative support tasks.
* Data entry and management skills are a core element of the role. Most conversations with clients are on the telephone. Training
will be given.
The service operates between 9am-5pm Monday to Friday and we are able to discuss flexible working for applicants to meet a healthy
work life balance. You will be required to work 30 hours a week from our Cheltenham head office.
Benefitting from monthly 1-2-1 supervision, a designated training pathway, and working with a knowledgeable, experienced and
supportive team, you'll have all you need to develop within your role.
Interested? Then we'd love to have a chat.
If this opportunity aligns with your career goals and values, we encourage you to apply. Click the "Apply" button to begin your
journey with us.
About Us
Established in 1989, CCP is a registered charity propelled by an unwavering commitment to addressing homelessness, family
breakdown, and social exclusion. Over the years, we've consistently made tangible impacts in communities across Gloucestershire,
Worcestershire, Herefordshire, South Gloucestershire, Bristol, Wiltshire, Dorset, and Devon.
Benefits
* 25 days holiday, plus public holidays, with an additional day added per year and an option to purchase more^
* Enhanced pension and sick pay
* Death in service benefit
* Free subscription to Benenden Cashback plan or Perkbox Discounts
* 45p Business Mileage^^
Why choose CCP
1. Investors in People Gold accredited employer, committed to making the workplace better for you.
2. Excellent training and support to help you excel in your role.
3. A voice in various groups, including Proud2Be, Green Impact, Health & Safety, and Health and Wellbeing.
4. Access to a Workplace Welfare Manager for support when needed.
5. Be part of an organisation that delivers social value; check out our latest Impact Report https://impact.ccp.org.uk/
[https://impact.ccp.org.uk/]
What We Offer
At CCP, you're not simply entering a workplace; you're immersing yourself in an exceptional and nurturing environment. Our
unwavering commitment to your growth is evident in our meticulously designed, personalised training pathways aimed at propelling
your career to new heights. Join a community of seasoned professionals who are genuinely excited about supporting your progress.
Make the transformative choice for your career—choose CCP.
Benefits
* 25 days holiday, plus public holidays, with an additional day added per year and an option to purchase more*
* Enhanced pension and sick pay
* Death in service benefit
* Free subscription to Benenden Cashback plan or Perkbox Discounts
Why choose CCP
* Investors in People Gold accredited employer, committed to making the workplace better for you.
* High employee satisfaction with a 4.2 out of 5-star rating on Indeed.
* Excellent training and support to help you excel in your role.
* A voice in various groups, including Proud2Be, Green Impact, Health & Safety, and Health and Wellbeing.
* Access to a Workplace Welfare Manager for support when needed.
* Be part of an organisation that delivers social value; check out our latest Impact Report https://impact.ccp.org.uk/
[https://impact.ccp.org.uk/]
Are Your Values Aligned with Ours?
We look for staff who embody our SPIRIT values:
Show gratitude and appreciation of others.
Demonstrate personal and professional pride.
Integrity is everything.
Reflect and learn.
Continuous improvement.
Take your best self wherever you go.
Equality and Diversity
CCP is committed to equality and diversity, ensuring fair treatment and equal opportunities for all.
Safer Recruitment
Our robust Safeguarding Policy guides our recruitment process. We believe in the rehabilitative power of employment and working
toward a purpose, so a prior conviction will not necessarily prevent you from joining CCP.
Please note this role is subject to satisfactory pre-employment checks and also an enhanced check by the Disclosure & Barring
Services, paid for by CCP.
Apply Now
If you're ready to make a meaningful difference and share our values, click the apply button to start your journey with CCP.
Application Information:
Position: Helpdesk & Triage Lead Administrator, (Internally known as Community Wellbeing Administrator Lead) (Role ID 837)
Hours: Part-time hours 30 hours per week, Monday to Thursday
Contract: Fixed Term - 30th September 2024
Location: Cheltenham
Pay: BAND C £19,780 per year for 30 hours per week. (£24,725 full-time equivalent)
Closing Date: 19th April 2024 - CCP reserves the right to close the job advert early if needed.
*Annual Leave entitlement will be pro-rata for Part-time staff. Working on public holidays due to a rota pattern will be
compensated with time off in lieu. An extra day of leave accrues for each completed financial year (capped at 5). Purchasing
additional holidays is capped at 5 per year.
Please review the attached job attachments for further insights.
INDMP
Would you like to join our wonderful Community Wellbeing team in Cheltenham?
They are looking for a Helpdesk & Triage Lead Administrator, (Internally known as Community Wellbeing Administrator Lead) to
coordinate the new referrals that enter the service and deal with initial enquiries.
* You'll be a resilient, confident communicator and have excellent organisational skills. Empathy for others, together with a
focus on delivering excellent outcomes for clients. It would be beneficial to have some experience of working in a social care
or customer service environment.
* You'll be required to provide initial information, advice, and guidance to clients on all aspects of their lives, establish
their required needs then refer them on to appropriate agencies or allocate them to the team of Social Prescribers.
* Knowledge of support services and agencies in the statutory and Voluntary sectors in both Cheltenham and Tewkesbury areas would
be beneficial.
* You'll support the management team with administrative tasks including maintaining an effective records system of cases,
monitoring whether quality targets have been met, and general administrative support tasks.
* Data entry and management skills are a core element of the role. Most conversations with clients are on the telephone. Training
will be given.
The service operates between 9am-5pm Monday to Friday and we are able to discuss flexible working for applicants to meet a healthy
work life balance. You will be required to work 30 hours a week from our Cheltenham head office.
Benefitting from monthly 1-2-1 supervision, a designated training pathway, and working with a knowledgeable, experienced and
supportive team, you'll have all you need to develop within your role.
Interested? Then we'd love to have a chat.
If this opportunity aligns with your career goals and values, we encourage you to apply. Click the "Apply" button to begin your
journey with us.
About Us
Established in 1989, CCP is a registered charity propelled by an unwavering commitment to addressing homelessness, family
breakdown, and social exclusion. Over the years, we've consistently made tangible impacts in communities across Gloucestershire,
Worcestershire, Herefordshire, South Gloucestershire, Bristol, Wiltshire, Dorset, and Devon.
Benefits
* 25 days holiday, plus public holidays, with an additional day added per year and an option to purchase more^
* Enhanced pension and sick pay
* Death in service benefit
* Free subscription to Benenden Cashback plan or Perkbox Discounts
* 45p Business Mileage^^
Why choose CCP
1. Investors in People Gold accredited employer, committed to making the workplace better for you.
2. Excellent training and support to help you excel in your role.
3. A voice in various groups, including Proud2Be, Green Impact, Health & Safety, and Health and Wellbeing.
4. Access to a Workplace Welfare Manager for support when needed.
5. Be part of an organisation that delivers social value; check out our latest Impact Report https://impact.ccp.org.uk/
[https://impact.ccp.org.uk/]
What We Offer
At CCP, you're not simply entering a workplace; you're immersing yourself in an exceptional and nurturing environment. Our
unwavering commitment to your growth is evident in our meticulously designed, personalised training pathways aimed at propelling
your career to new heights. Join a community of seasoned professionals who are genuinely excited about supporting your progress.
Make the transformative choice for your career—choose CCP.
Benefits
* 25 days holiday, plus public holidays, with an additional day added per year and an option to purchase more*
* Enhanced pension and sick pay
* Death in service benefit
* Free subscription to Benenden Cashback plan or Perkbox Discounts
Why choose CCP
* Investors in People Gold accredited employer, committed to making the workplace better for you.
* High employee satisfaction with a 4.2 out of 5-star rating on Indeed.
* Excellent training and support to help you excel in your role.
* A voice in various groups, including Proud2Be, Green Impact, Health & Safety, and Health and Wellbeing.
* Access to a Workplace Welfare Manager for support when needed.
* Be part of an organisation that delivers social value; check out our latest Impact Report https://impact.ccp.org.uk/
[https://impact.ccp.org.uk/]
Are Your Values Aligned with Ours?
We look for staff who embody our SPIRIT values:
Show gratitude and appreciation of others.
Demonstrate personal and professional pride.
Integrity is everything.
Reflect and learn.
Continuous improvement.
Take your best self wherever you go.
Equality and Diversity
CCP is committed to equality and diversity, ensuring fair treatment and equal opportunities for all.
Safer Recruitment
Our robust Safeguarding Policy guides our recruitment process. We believe in the rehabilitative power of employment and working
toward a purpose, so a prior conviction will not necessarily prevent you from joining CCP.
Please note this role is subject to satisfactory pre-employment checks and also an enhanced check by the Disclosure & Barring
Services, paid for by CCP.
Apply Now
If you're ready to make a meaningful difference and share our values, click the apply button to start your journey with CCP.
Application Information:
Position: Helpdesk & Triage Lead Administrator, (Internally known as Community Wellbeing Administrator Lead) (Role ID 837)
Hours: Part-time hours 30 hours per week, Monday to Thursday
Contract: Fixed Term - 30th September 2024
Location: Cheltenham
Pay: BAND C £19,780 per year for 30 hours per week. (£24,725 full-time equivalent)
Closing Date: 19th April 2024 - CCP reserves the right to close the job advert early if needed.
*Annual Leave entitlement will be pro-rata for Part-time staff. Working on public holidays due to a rota pattern will be
compensated with time off in lieu. An extra day of leave accrues for each completed financial year (capped at 5). Purchasing
additional holidays is capped at 5 per year.
Please review the attached job attachments for further insights.
INDMP