Night Manager
| Posting date: | 11 April 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 11 May 2024 |
| Location: | Silverstone, NN12 8Tl |
| Company: | Hilton |
| Job type: | Permanent |
| Job reference: | HOT0AILX |
Summary
Hilton Garden Inn has taken pole position at Silverstone the home of the British Grand Prix following the successful opening of the new Hilton Garden Inn, we are excited to announce that we are growing our high performing team.
The Hilton Garden Inn Silverstone is situated directly on the Hamilton straight of Silverstone circuit with 197 bedrooms & suites offering views of the famous asphalt that can convert into hospitality boxes during the major events at the circuit. With all the right mechanics for our guests including a fitness suite, coffee shop, trackside restaurant with terrace the hotel is completed with a showpiece Rooftop bar.
“LIGHTS OUT AND AWAY WE GO!”
If you are a winner in your current role and want to turbocharge your career then we want to hear from you.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD’S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A WORLD OF REWARDS
- Yearly Salary of £27,300 plus incentives
- Uniform provided
- Free and healthy meals when on duty
- Grow your Career!
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts: with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Free Parking
- Discounted attractions at Silverstone
- Free Gym membership
- Modern and inclusive Team Member’s areas
A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
What will I be doing?
- Oversee the entire Front Office operation to maintain high standards
- Serve as a point of contact for regular and VIP Guests
- Complete Night Audit duties
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
- Manage, record and promptly resolve issues or emergencies that arise
- Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
- Act in accordance with all security and emergency procedures and manage the instigation of these, as required
- Compile adequate handover to Early staff / Duty Manager
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Conduct annual and mid-year Appraisals with Team Members
- Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
- Assist other departments, as necessary
What are we looking for?
- Previous supervisory experience in Front Office within the hotel/leisure/retail
- High level of IT proficiency
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in the hotel industry
- Previous experience with Front Office Management Systems
- Previous experience with cash handling
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
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